IT Support Engineer

Allegiance Technology Ltd; Cheadle Hulme; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Microsoft Partner organization in Cheadle Hulme is seeking an IT Support Engineer to provide remote technical support for external clients. This role includes resolving IT support tickets, participating in significant projects, and engaging in technical training. The company offers a competitive salary, a friendly team culture, and flexible working arrangements post-probation. Ideal for candidates looking to advance their careers while working with modern technologies including Azure and Office 365.

Benefits

On site parking

Monthly social events

Flexible working hours

Paid Microsoft Certifications

State of the art offices

Qualifications

• Experience with remote technical support for clients.
• Knowledge of Windows OS and Exchange systems.
• Ability to participate in team training and development.

Responsibilities

• Resolve and escalate IT support tickets.
• Participate in projects like upgrades and migrations.
• Conduct technical research for client solutions.

Skills

Microsoft technology knowledge

Networking skills

Problem resolution

Technical research

Tools

Azure

Office 365

Windows Server

Hyper-V

VMware

Active Directory

Job description

Job title: IT Support Engineer

Location: Cheadle Hulme

Salary: up to £30,000

An established Microsoft Partner who has been established for over 20 years is on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. This company prides themselves on their close-knit and friendly team environment. Could you be the next to benefit from this?

You will provide technical support remotely for the business's external clients.

Your duties will include:

• Resolving and escalating tickets
• Involvement in large projects (upgrades, rollouts, migrations)
• Technical research for client solutions
• Logging and updating IT support issues
• Partaking in technical training and personal development sessions

Benefits include:

• On site parking
• Monthly social events and meals out
• Flexible working, Monday to Friday with no on call!
• Hybrid working after probation
• Friendly team
• Paid for Microsoft Certifications
• State of the art offices in Cheadle Hulme

As well as a good financial package and an encouraging workplace, the company also boasts an infrastructure of constantly updated technologies that you will be working on. Their current Technology stack includes some of the below:

• Azure
• Windows Server up to 24
• Windows OS
• Exchange / Office 365
• Hyper-V / VMware
• Active Directory
• Networking skills

This job will suit an ambitious IT Engineer who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you!

Keywords: IT Support, 1st Line Support, 2nd line Support, Desktop Support, Remote Support, Senior IT, IT Support Company, Networking, Firewalls, Windows Server, Exchange, Office 365, Active Directory, Managed Services Provider