IT Support Engineer

Your Talent Solutions Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A reputable recruitment agency is seeking an IT Support Engineer to provide expert technical support and solutions. This role involves troubleshooting complex issues, supporting users with MS 365 applications, and assisting with IT projects. The ideal candidate should have strong hands-on experience, a good knowledge of Microsoft 365, and be proactive in adapting to new technologies. The position is permanent and offers a hybrid work model in Cambridge.

Qualifications

• Strong hands-on experience supporting Windows desktops and devices.
• Skilled at troubleshooting hardware, software, and network issues.
• Good working knowledge of Microsoft 365 apps.

Responsibilities

• Provide day-to-day support for Windows desktops, laptops, and MS 365 Teams.
• Troubleshoot hardware, software, and network issues.
• Assist with IT projects, deployments, upgrades, and service improvements.

Skills

Supporting Windows desktops and devices

Troubleshooting hardware, software, and network issues

Good working knowledge of Microsoft 365

Able to explain technical issues clearly

Proactive and organised

Education

Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+)

Tools

Microsoft 365

Teams

Intune

Job description

IT Support Engineer

Salary up to 35,000

Permanent, Full-time

Cambridge - Hybrid

About the Company:

Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.

About The Opportunity:

As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on‑site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges.

Key Responsibilities:

• Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams.
• Troubleshoot hardware, software, and network issues, including basic cabling tasks.
• Support users with MS 365 apps, Intune, Teams, and other collaboration tools.
• Work with first-line support to elevate complex issues when needed.
• Manage device health, patching, and security at a user level.
• Offer guidance and training on MS 365 Teams features and best practices.
• Maintain accurate documentation of devices, configurations, and support processes.
• Assist with IT projects, deployments, upgrades, and service improvements.
• Track IT assets, coordinate repairs, and manage software licences.
• Administer user accounts, shared mailboxes, and distribution lists.

Your Experience and Skills:

• Strong hands‑on experience supporting Windows desktops and devices.
• Skilled at troubleshooting hardware, software, and network issues, and basic cabling.
• Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications.
• Familiarity with security, patching, and compliance at the user level.
• Able to explain technical issues clearly to non-technical colleagues.
• Proactive, organised, and adaptable to new technologies.
• Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus.

If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you.

To apply for the IT Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.