IT Support Engineer

Es Field Delivery Uk Ltd; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

An IT solutions provider in Cambridge is seeking an IT Support Engineer who is customer-focused and technically competent. The role involves supporting users on-site, managing workloads, and ensuring SLAs are met. Candidates should possess strong troubleshooting skills, experience with Windows 10, and Microsoft Office suites. An excellent benefits package is also offered, including a personal pension plan and private medical cover. Don't miss this opportunity to advance your career with extensive training resources.

Benefits

Personal pension plan

Private medical cover

Life insurance

Flexible holidays

Qualifications

• Experience in a walk-in center environment supporting various IT issues.
• Hands-on experience with hardware break-fixing.
• Ability to manage multiple tasks and meet strict SLAs.

Responsibilities

• Manage site activities to ensure SLA’s are met.
• Provide second-level support for multivendor laptops and PCs.
• Perform proactive checks on meeting room equipment.

Skills

Customer-focused approach

Good communication skills

Proven software and hardware troubleshooting skills

Ability to work under pressure

Initiative

PC and asset management

Experience supporting Windows 10

Microsoft Office suites knowledge

Education

A+ or relevant certification

OEM Certifications in HP, Apple, Dell, Lenovo, Toshiba, Microsoft

Tools

Windows 10

Microsoft Office 365

BIAMP Tesira SERVER/SERVER-IO or Crestron

Job description

We are currently looking for highly customer-focused and enthusiastic IT Support Engineer with a genuine interest in solving peoples IT issues to support users based at customer site in Cambridge.

The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

Services provided are predominantly in a walk in centre environment where you will deal with a variety of different software & hardware issues.

Key Responsibilities

• Managing site activities and workload to ensure SLA’s are met.
• Preparation and management of site documentation and assisting the team lead and account SDM with any escalations.
• Second level support of the client and application software on a range of multivendor laptops and PC’s as well as Apple equipment (iPads and iPhones mainly).
• PC lifecycle and asset management
• Other IMAC activities including office moves and software installations
• A small amount of Hardware break fix may be required.
• Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
• Be able to assist in the of management small projects/change. E.g. hardware or application updates
• Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
• Proven software and hardware troubleshooting skills
• Experience of supporting Windows 10 client
• Experience of supporting Microsoft Office suites including Office 365
• Ability to work under pressure to meet SLA's
• Ability to work under own initiative
• A+ or other relevant certification
• OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft
• A high level of customer focus
• Excellent written and verbal communication skills
• BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

Benefits

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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