IT Support Engineer

RRED, Incorporated; Burton upon Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global FMCG company in Burton is seeking an IT Specialist to support their core sites. You will handle technical support, manage service desk tickets through JIRA, and work closely with the IT manager. The ideal candidate has experience in IT support, is knowledgeable in O365 and Windows 10, and possesses networking skills. Benefits include 25 days of annual leave, ongoing training, and a standard pension scheme.

Benefits

25 Days Annual Leave + 8 public holidays

Standard Pension Scheme

Ongoing Training & Development

Qualifications

• Experience in 1st or 2nd line technical support.
• Proven ability to problem solve and collaborate with teams.
• Access to a car and willingness to be onsite 5 days per week.

Responsibilities

• Support technical estate from desktops to internal telephone systems.
• Collaborate with IT manager and internal teams.
• Manage service desk tickets through JIRA.

Skills

O365 knowledge

Windows 10 support

Problem solving

CISCO exposure

DNS / DHCP knowledge

Education

Industry certifications CCNA or Network+

Tools

JIRA

Job description

About the Role

Major IT have partnered with a global player in the FMCG and Food Manufacturing business.

As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide.

This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton.

Responsibilities

The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure.

You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office.

This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems.

My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLAs.

It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge.

Requirements

• Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week.

Benefits

• 25 Days Annual Leave + 8 public holidays
• Standard Pension Scheme
• Ongoing Training & Development
• Industry certifications CCNA or Network+