IT Support Engineer

AFH Wealth Management; Bromsgrove; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial advisory firm in Bromsgrove is seeking an IT Support Engineer to provide high-quality IT support to colleagues. The role involves troubleshooting hardware and software issues, managing tickets, and liaising with third parties. Ideal candidates are customer-focused, have strong problem-solving skills, and experience with Microsoft Azure/365. This position offers flexible working, competitive salary, and numerous benefits.

Benefits

Flexible working and holidays

Pension scheme

Annual bonus

Health cashback

Professional development

Shopping discounts

Qualifications

• Experience in first-line IT support.
• Familiarity with LAN, WAN, and VPN technologies.
• Experience in a fast-paced IT environment.

Responsibilities

• Provide first point of contact for IT issues.
• Troubleshoot hardware, software, and network issues.
• Manage escalated tickets with senior engineers.

Skills

Customer focused approach

Problem-solving skills

Attention to detail

Education

CompTIA, A+, MCITP or similar

Tools

Microsoft Azure/365

Mobile Device Management

Network hardware (firewalls, switches)

Job description

Overview

AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms.

We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity with a competitive salary and range of benefits.

IT Support Engineer

The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and wider team to deliver end to end IT support, ensuring that all colleagues receive a high-quality service and IT support.

As our IT Support Engineer, you will be responsible for:

• Acting as a first point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets
• Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
• Offering expert IT support services, troubleshooting hardware, software and network issues efficiently for employees across UK locations
• Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
• Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD, as well as the setup of computers, mobile devices and other peripherals
• Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users
• Assisting the business with departmental and office moves as and where necessary. This will involve moving PCs and phones to new locations, reconfiguring links and testing performance to ensure smooth running of equipment and services. (This may include some out of hours work to minimize disruption).

What we are looking for in our ideal IT Support Engineer

• Demonstrable experience of handing first-line IT support company wide, in a fast-paced environment
• A strong customer focused approach with a positive and friendly mindset - capable of understanding customer needs
• High level of attention to detail and good problem-solving skills
• Proficient use of Microsoft Azure/365, Microsoft Office and other software products
• Experience and exposure to hardware such as firewalls, switches, storage arrays and printers
• Experience with Mobile Device Management - mainly tablets and mobile phones
• A solid understanding of LAN, WAN and VPN technologies
• Completed CompTIA, A+, MCITP or similar (desirable).

Benefits And Perks At AFH

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
• Social perks - To recognise and celebrate employees\' great work we are all invited to our annual Christmas and Summer parties.
• Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

Apply today to register your interest in joining our team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.