IT Support Engineer

Obsidian Networks Ltd; Bretton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing IT services company is seeking an IT Support Helpdesk Engineer to join their team in North West England. The role involves managing support requests, setting up network devices, and providing excellent customer service. Candidates should have experience in IT support, knowledge of Microsoft technologies, and strong communication skills. This position offers opportunities for personal development, competitive salary, and excellent perks including a health package and additional holiday.

Benefits

Competitive salary

Team pay day lunch

Birthday off

Employee health package

Company pension scheme

20 days holiday plus bank holidays

Qualifications

• Proven experience in an IT support role.
• Experience with VoIP/Yeastar Hosted Phone Systems.
• Excellent knowledge of Microsoft technologies.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level.
• Setup of Firewalls, Routers, and Switches.
• Provide customer support, taking support calls and solving technical issues remotely.

Skills

IT support skills

Experience with Hyper-V

VoIP systems knowledge

Communication skills

Knowledge of Microsoft technologies

Job description

IT Support Helpdesk Engineer

As an established and expanding IT Services company, we are seeking an IT Support Technician to join our growing team dedicated to delivering a professional and polished service. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) and at client premises throughout the North West and on occasion further afield.

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

• Manage incidents and support requests to 2nd/3rd Line level working to SLAs
• Setup of Firewalls, Routers, Switches
• Assume key responsibility for the transition of on‑boarding new clients and transferring knowledge to the Service Desk team
• Regular System Checks & Audits at customer sites
• Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the team
• Customer Support, taking support calls and solving technical issues remotely
• Support of VOIP systems such as Horizon, 3CX, Yeastar
• Part of 24/7 on‑call rota

As a customer focused business, we are looking for our engineers to be a representation of the company culture always ensuring we are offering the customer what is best for their needs and requirements with the customer journey at the forefront of our work.

Essential Skills

• Ability to demonstrate effective skills in support with proven experience of an IT Support based role
• Experience with Hyper‑V, Server OS
• Experience with VoIP/Yeastar Hosted Phone Systems
• Excellent knowledge of Microsoft technologies
• Previous experience within a similar role within an MSP environment
• Strong communication skills

Why do you want to work for us?

• Even though we have been established for many years, the business has great expansion plans for 2025/2026
• Collaborative and team playing culture
• Opportunity for continuous personal development
• Competitive Salary
• Team pay day lunch on us
• Your birthday off on us
• Employee health package
• Company Pension scheme
• 20 days holiday plus bank holidays and additional holidays with length of service
• Role development and progression to Support Desk Manager
• Hours 8:30am - 5:30pm Monday - Friday

The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please.

To be considered for this role, please apply today.

No agencies please.