IT Support Engineer

Delphix; Bracknell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A software company in Bracknell is seeking an IT Support Engineer to join their IT Operations team. The ideal candidate will troubleshoot hardware and software issues, manage the onboarding and offboarding processes, and collaborate with teams for efficient desktop operations. Strong customer service skills are essential. This role offers a dynamic team environment and opportunities for professional growth.

Qualifications

• Ability to work comfortably with diverse customer personalities and technical expertise.
• Self-motivated and able to work quickly with minimal supervision.
• Strong sense of achievement and willingness to contribute to a team.

Responsibilities

• Troubleshoot and resolve issues related to workstations, peripherals, and software.
• Support installation and configuration of desktop computers and software.
• Manage the onboarding and offboarding process for IT support.
• Collaborate with teams to ensure efficient operation of desktop systems.

Skills

Superior customer service skills

Diagnostic and problem-solving skills

Ability to work independently

Clear communication skills

Team collaboration

Familiarity with VMware and virtual machines

Job description

Position Summary

Director of IT Operations for the IT Operations at Perforce is searching for an IT Support Engineer to join the team. Individuals at this level are continuing to develop their knowledge and expertise. Works on IT problems of moderate scope. Assist internal customers in hardware and software troubleshooting and minor repairs on Perforce desktops. Will manage the onboarding and offboarding process in relation to desktop support. Performs updates, repairs, upgrades, backups and other maintenance tasks.

Responsibilities

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
• Provide installation, configuration and support of desktop computers, peripheral equipment and software
• Processes the onboarding and offboarding process in relation to IT support.
• Performs updates, repairs, upgrades, backups and other maintenance tasks.
• Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
• Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
• Rebuild, configure and repair desktop equipment as needed
• Perform routine updates of desktop hardware and software
• Research IT purchase requests, obtain approvals, request PO’s, and receive / distribute equipment
• Conduct annual hardware/software inventory
• Perform annual license updates and routine database updates of antivirus software
• Provide IT support at Perforce events and company meetings as needed

Requirements

• Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
• Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
• Highly motivated self-starter – able to work quickly and independently with minimal supervision
• Ability to communicate clearly and concisely, both orally and in writing
• Strong sense of achievement and willingness to contribute to a dynamic team environment
• Familiarity with VMWare and virtual machines a plus

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

Please review: EOE & Belonging Statements | Perforce Software