IT Support Engineer

Mana Resourcing; Birmingham; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software company is seeking a Technical Solutions Engineer to support their AI-powered digital pathology software. The role involves configuring software, managing migrations, and providing customer support. Candidates should have experience in IT roles and possess strong scripting and networking skills. This position is remote, allowing work from anywhere in the UK.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Ability to develop customer relationships.
• Independent work capability and project ownership.

Responsibilities

• Configure and install the client’s software for customers.
• Handle software-related requests and troubleshoot software.
• Manage software and database migrations.

Skills

Scripting knowledge

Comprehensive understanding of Microsoft tools

Networking knowledge

Strong communication skills

Problem-solving skills

Diagnostic skills

Organizational skills

Job description

Technical Solutions Engineer / IT Support Engineer

Company

With over 20 years of experience our client are pioneers in AI‑powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.

Role

The Technical Solutions Engineer will be responsible for configuring and installing the client’s software for customers, working from home.

• Handle software‑related requests
• Analyse software related issues and propose solutions
• Troubleshoot software
• Identify root causes of software problems
• Conduct software testing and installation
• Troubleshoot IT related issues
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

Candidate Profile

The right candidate will be intelligent and dynamic, eager to develop their career within this progressive organisation.

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem‑solving, and diagnostic skills
• At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary & Benefits

Starting salary: £42,000

Package includes:

• Bonus
• Pension
• Income protection
• Etc.

Location

Working from home, living anywhere in the UK.

Suitable living locations include:

• Cambridge
• Peterborough
• Nottingham
• Northampton
• Leicester
• Birmingham
• Leeds
• Sheffield
• Manchester
• Liverpool
• Bristol
• Ipswich
• Coventry
• Wolverhampton
• Edinburgh
• Glasgow
• London

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer