IT Support Engineer

REED Specialist Recruitment; Belfast; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking an IT Managed Services Support Engineer - Level 2 in Belfast. The role involves high-level support across various technology areas, emphasizing desktop virtualisation. Candidates should have strong problem-solving skills, customer service excellence, and proficiency in key IT tools. The position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive and collaborative work environment

Qualifications

• Previous experience in an onsite IT support role.
• Proficiency in Windows Server, DHCP, DNS.
• Experience with Microsoft Exchange, Office 365, and SharePoint.
• Knowledge of Broadband, Wireless, and Firewall technologies.
• Familiarity with AV and Backup Products.
• Excellent interpersonal skills and self-motivation.

Responsibilities

• Manage and prioritise tickets according to SLA agreements.
• Maintain constant communication with customers throughout the ticket lifecycle.
• Respond to and resolve customer issues/requests.
• Collaborate with teams to resolve issues.
• Provide second-line out-of-hours support in emergencies.

Skills

2nd line support

desktop support

technical support

Tools

Windows Server

Active Directory

Microsoft Exchange

Office 365

SharePoint

Azure

Hyper V

SonicWALL

Dell Switching

ConnectWise Manage

Job description

IT Managed Services Support Engineer - Level 2

• Location: Belfast
• Job Type: Full-time
• Salary: £30,000 to £38,000

REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer - Level 2 and embark on a journey to help companies navigate their digital transformation.

This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.

Day-to-day of the role:

• Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
• Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
• Respond to and resolve customer issues/requests in a timely manner.
• Collaborate with internal teams and/or client partners to resolve issues.
• Provide second-line out-of-hours support for specific systems and services in emergencies.
• Participate in site-wide projects that support changing business and IT requirements.
• Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.

Required Skills & Qualifications:

• Previous experience in an onsite IT support role.
• Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.
• Experience with Microsoft Exchange, Office 365, and SharePoint.
• Knowledge of Broadband, Wireless, and Firewall technologies.
• Familiarity with AV and Backup Products.
• Working knowledge in any of the following would be advantageous: Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate.
• Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach.
• Strong problem-solving and decision-making skills.
• Exceptional customer service and care.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and learning new skills.
• Supportive and collaborative work environment.

Special Requirements:

• Out of hours call-out once fully trained.

To apply for the IT Managed Services Support Engineer - Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Skills:

• 2nd line support
• desktop support
• technical support