IT Support Engineer

NSC Global; Batley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international network support provider in Batley seeks a Help Desk Technician to provide onsite support for various IT equipment. This role requires strong customer service and analytical problem-solving skills, along with a UK driver's license and over 2 years of relevant experience. The company is known for delivering tailored network solutions and offers a collaborative working environment.

Qualifications

• 2+ years of providing onsite support for desktops, laptops, printers, monitors.
• Working knowledge of IT networks and voice services.
• Understanding of IT Service Management concepts.

Responsibilities

• Field incoming help requests from end users via telephone and work orders.
• Document end user identification information and nature of problems.
• Record, track, and document the help desk request problem-solving process.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Strong verbal communication

Ability to work independently

Fluent in English

Education

2+ years of onsite support experience

UK Driver's license

Job description

Responsibilities

• Field incoming help requests from end users via both telephone and work orders in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Build rapport and elicit problem details from help desk customers
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Fluent in English

Qualifications

• 2+ years of providing onsite support for: Desktops, Laptops, Printer, monitors, etc.
• UK Drivers licence
• Working knowledge of commonly used concepts, practices, and procedures in the related field.
• Awareness of at least one of the following infrastructure support components: PPG standard desktop, tools & utilities; IT networks and voice services; Thin Client technology (Citrix); Ticket handling tools/cross team troubleshooting
• Understanding of IT Service Management concepts
• Strong verbal communication skills, including the ability to document operations procedures
• Strong customer service skills and the ability to deal with all types of customer service requests
• Good analytical, communication, problem solving, and organizational skills
• Ability to effectively work independently and in a multi-cultural team environment
• Ability to effectively interact with a diverse user base
• Ability to work in a manufacturing environment with sensitivity to safety and physical security
• Highly organized, result oriented, self-motivated and proactive
• Analytical, solution minded and delivery focused

About the Company

NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. We offer a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.