IT Support Engineer

Jiyu Consulting; Banbury; On-site; GBP 26,000 - 31,000; Full time

Job summary

A consulting company in Banbury seeks an IT Support Engineer to enhance their team. The role involves providing technical support, troubleshooting IT systems, and managing user accounts. Candidates should have relevant IT experience, familiarity with Windows and cloud platforms, and strong problem-solving skills. Additional training opportunities, including CompTIA accreditation, will be offered.

Qualifications

• Proven experience as an IT Support Engineer or Technical Support Engineer.
• Knowledge of network administration and troubleshooting (TCP/IP, DNS, DHCP).
• Relevant certifications eg, CompTIA A+, Microsoft Certified Professional are a plus.

Responsibilities

• Provide first and second-line support to internal teams and external clients.
• Monitor and maintain IT infrastructure, including Servers and networks.
• Document and maintain accurate records of support requests and resolutions.

Skills

Problem-solving skills

Communication skills

Attention to detail

Tools

Windows operating systems

Microsoft Office 365

Cloud platforms (AWS, Azure, Google Cloud)

Job description

IT Support Engineer - Banbury - GBP26,000 to GBP31,000

Banbury company are looking to add an IT Support Engineer to their team. The remit of the role will see you be responsible for providing technical support across the organization. Moreover you will ensure that all IT related systems and infrastructure are operating efficiently and assist in resolving any technical issues that may arise. As a business focused on training you will also be put on a training programme offering accreditation in CompTIA.

Key Responsibilities:

• Provide first and second-line support to internal teams and external clients via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
• Monitor and maintain IT infrastructure, including Servers, networks, and security systems.
• Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
• Document and maintain accurate records of support requests, resolutions, and system configurations.
• Assist in the implementation of new technology projects and IT infrastructure improvements.
• Provide training and guidance to end-users on IT best practices and tools.
• Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology.

Qualifications and Skills:

• Proven experience as an IT Support Engineer, Technical Support Engineer, or similar role.
• Knowledge of Windows operating systems.
• Experience with network administration and troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies a plus.
• Proficient in supporting Microsoft Office 365 and related applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (eg, CompTIA A+, Microsoft Certified Professional) are a plus.

For more information on this Banbury based role please contact (see below)

IT Support Engineer - Banbury - GBP26,000 to GBP31,000