IT Support Engineer

FT Recruitment Group; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer for a growing technology business in Aberdeen. The role involves providing high-quality support, managing end-user systems, and troubleshooting technical issues. Candidates should have strong experience with Windows 11 and Microsoft 365 Business. A valid UK driver's license is required. Opportunities for career development are available.

Qualifications

• Experience in providing remote and on-site support for desktop systems and networks.
• Ability to diagnose, troubleshoot, and resolve issues related to Windows 11.
• Familiarity with helpdesk processes and client communication.

Responsibilities

• Provide remote and on-site support for clients in Aberdeen and surrounding areas.
• Manage end-user systems and troubleshoot technical issues.
• Assist with configuring and maintaining networking equipment.

Skills

Windows 11 setup, troubleshooting, and maintenance

Networking fundamentals (IP, DNS, DHCP, VLANs, etc.)

Communication skills

Tools

Microsoft 365 Business

Networking hardware (routers, switches)

Job description

FT Recruitment is exclusively handling a position for a rapidly growing technology business based in the city centre. Our client is looking for a proactive and customer-focused IT Support Engineer to join their technical team. This role involves providing high-quality support and on-site services to business clients across Aberdeen and the surrounding area. You will be responsible for managing end-user systems, troubleshooting technical issues, and ensuring the smooth delivery of IT services.

Key Responsibilities

• Provide remote and on-site support for desktop systems, networks, and Microsoft 365 environments.
• Diagnose, troubleshoot, and resolve issues related to Windows 11 desktops and related hardware.
• Assist with the configuration and maintenance of networking equipment, including routers and switches.
• Support the deployment and administration of Microsoft 365 Business, including Entra ID and/or Active Directory.
• Maintain accurate service records within the company’s helpdesk.
• Communicate technical information clearly and professionally to clients of varying technical knowledge.
• Conduct regular visits to client sites for installations, maintenance, and support activities.

Candidates will hold a valid UK driver's license. The successful candidate will have experience in the following:

Technical Skills

• Strong experience with Windows 11 setup, troubleshooting, and maintenance.
• Experience with networking hardware (routers, switches, peripherals) is beneficial but not essential.
• Solid understanding of Microsoft 365 Business, including Entra ID or Active Directory.
• Good knowledge of networking fundamentals (IP, DNS, DHCP, VLANs, etc.).
• Familiarity with helpdesk processes

On offer is a chance to join a growing business that will invest in staff development and offer a successful and progressive career path.

Get in touch with FT Recruitment for full details