IT Support Engineer

FT Engineers; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology company in Aberdeen is seeking an IT Support Engineer to provide high-quality support to business clients. Responsibilities include managing desktop systems and troubleshooting issues, along with supporting Microsoft 365 Business. Candidates should have strong experience with Windows 11 and possess a valid UK driving license. This role offers opportunities for professional development in a growing business.

Benefits

Investment in staff development

Progressive career path

Qualifications

• Experience with Windows 11 setup and maintenance.
• Valid UK driving license required.
• Familiarity with troubleshooting desktop systems.

Responsibilities

• Provide remote and on-site support for desktop systems.
• Diagnose and resolve Windows 11 issues.
• Assist with configuration of networking equipment.
• Support Microsoft 365 Business deployment.
• Maintain accurate service records.
• Communicate technical information to clients.
• Conduct site visits for client support.

Skills

Windows 11 setup

Troubleshooting

Networking fundamentals

Microsoft 365 Business

Helpdesk processes

Tools

Microsoft 365

Networking hardware

Job description

FT Recruitment is exclusively handling a position for a rapidly growing technology business based in the city centre. Our client is looking for a proactive and customer-focused IT Support Engineer to join their technical team. This role involves providing high-quality support and on-site services to business clients across Aberdeen and the surrounding area. You will be responsible for managing end-user systems, troubleshooting technical issues, and ensuring the smooth delivery of IT services.

Responsibilities

• Provide remote and on-site support for desktop systems, networks, and Microsoft 365 environments.
• Diagnose, troubleshoot, and resolve issues related to Windows 11 desktops and related hardware.
• Assist with the configuration and maintenance of networking equipment, including routers and switches.
• Support the deployment and administration of Microsoft 365 Business, including Entra ID and/or Active Directory.
• Maintain accurate service records within the companys helpdesk.
• Communicate technical information clearly and professionally to clients of varying technical knowledge.
• Conduct regular visits to client sites for installations, maintenance, and support activities.

Candidates will hold a valid UK drivercces license. The successful candidate will have experience in the following:

Technical Skills

• Strong experience with Windows 11 setup, troubleshooting, and maintenance.
• Experience with networking hardware (routers, switches, peripherals) is beneficial but not essential.
• Solid understanding of Microsoft 365 Business, including Entra ID or Active Directory.
• Good knowledge of networking fundamentals (IP, DNS, DHCP, VLANs, etc.).
• Familiarity with helpdesk processes.

Offer

On offer is a chance to join a growing business that will invest in staff development and offer a successful and progressive career path.

Get in touch with FT Recruitment for full details.