IT Support Desk Technician - 1st/2nd Line, Multi-Site

Harrier Print Ltd; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading printing firm is seeking an IT Support Desk Technician to enhance their IT operations in Highweek. Responsibilities include providing 1st and 2nd line support for hardware, software, and network systems, while also maintaining high service standards. Ideal candidates will have expertise in Windows OS, Microsoft 365, and networking fundamentals. This role includes both remote and on-site support, with perks such as a comprehensive benefits package and 33 days’ holiday. Training and career development opportunities are also provided.

Benefits

Pay, bonus and pension

33 days’ holiday

Personal development

Recognition and reward

Health Cash Plan

General Income Protection

Life Assurance

Employee Assistance Programme

On-site parking

Great public transport links

Qualifications

• Experience providing 1st and 2nd line IT support in a multi-site or production environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN connectivity.

Responsibilities

• Provide high-quality 1st and 2nd line technical support.
• Set up, configure, and maintain user hardware.
• Support Zebra printers and Raspberry Pi devices.
• Administer Active Directory, Azure/Entra ID, and Microsoft 365.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals

Excellent communication skills

Documentation skills

Tools

Manage Engine ServiceDesk

Cisco Duo

Zebra printers

Raspberry Pi

Job description

A leading printing firm is seeking an IT Support Desk Technician to enhance their IT operations in Highweek. Responsibilities include providing 1st and 2nd line support for hardware, software, and network systems, while also maintaining high service standards. Ideal candidates will have expertise in Windows OS, Microsoft 365, and networking fundamentals. This role includes both remote and on-site support, with perks such as a comprehensive benefits package and 33 days’ holiday. Training and career development opportunities are also provided.