IT Support Desk Engineer

Syntax Consultancy Ltd; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

A technology consulting firm is looking for an IT Support Desk Engineer in Derby to provide remote support at 1st/2nd line level. The role involves logging actions via the IT helpdesk and managing IT service requests. Candidates should possess a full UK driving license and have strong problem-solving skills. The compensation is up to £28,000, with benefits including healthcare and paid holidays.

Benefits

Pension

Healthcare

28 days holiday

Support to gain IT accreditations

Qualifications

• Providing remote IT support to 1st/2nd line level.
• Ensuring all actions are logged via the IT helpdesk.
• System monitoring and fault-tracking for maximum service availability.

Responsibilities

• Managing IT service requests at customer sites.
• Tracking IT assets and managing accounts for new starters/leavers.

Skills

Problem solving

Attention to detail

Logical thinking

Proactive

Prioritisation

Strong customer service skills

Tools

Windows Server

Active Directory (AD)

DHCP

DNS

Office 365

Job description

Overview

IT Support Desk Engineer – Derby – Permanent – to £28,000 (DOE). Start ASAP during Autumn 2025.

Responsibilities

• Providing remote IT support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking and IT incident management to ensure maximum service availability.
• IT asset tracking, service provisioning and managing IT accounts for new starters/leavers.

Technical Environment

• Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS and a basic understanding of networks.

Skills & Attributes

• Soft skills: problem solving, attention to detail, logical, proactive, prioritisation and strong customer service skills.
• Full UK Driving Licence and own vehicle preferred.

Benefits

• Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including Bank Holidays) + support to gain IT accreditations + more.