IT Support Desk Engineer

Syntax Consultancy; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established IT Managed Services provider in the UK is seeking an IT Support Desk Engineer in Derby. You will provide 1st/2nd line tech support to clients, ensuring all actions are logged and managed effectively. The ideal candidate must possess a strong technical background with skills in Windows Server and Active Directory, along with excellent customer service abilities. Benefits include competitive salary, pension, healthcare, and support for IT accreditations.

Benefits

Salary up to £28k (DOE)

Pension

Healthcare

28 days holiday including BHs

Support for IT accreditations

Qualifications

• Providing remote IT tech support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk.
• Full UK Driving License is essential.

Responsibilities

• Visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking.
• IT incident management to ensure maximum service availability.

Skills

Remote IT tech support

Problem solving

Attention to detail

Strong customer service skills

Logical thinking

Proactivity

Prioritization

Tools

Windows Server

Active Directory

Office 365

DHCP

DNS

Group Policies

Networks (basic understanding)

Job description

IT Support Desk Engineer

Derby

Permanent

to £30,000 (DOE)

IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Nov/Dec 2025.

Benefits include: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more!

Key skills, experience + tasks:

• Providing remote IT tech support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
• IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
• Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
• Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
• Full UK Driving Licence is essential.