IT Support Coordinator

Career Choices Dewis Gyrfa Ltd; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT support firm in Runcorn is looking for an Experienced IT Support Coordinator to manage fault calls and support engineers. The role requires technical support experience and the ability to communicate effectively with non-technical customers. This permanent position offers a supportive team environment and ample opportunities for progression within the company. Working hours are Monday to Friday from 8 am to 5 pm, with a competitive salary from £28,000 per annum.

Benefits

Permanent position

Opportunities for career progression

Supportive team environment

Qualifications

• Experience in a technical support or similar role.
• Ability to explain technical issues to non-technical customers.
• Competence to work under pressure in a fast-paced environment.

Responsibilities

• Allocate fault calls to Field Engineers.
• Utilise workloads to meet service levels and customer satisfaction.
• Raise purchase orders using accounting software.
• Provide feedback to customers regarding fault resolution.
• Complete report writing within defined timescales.

Skills

Technical support experience

Customer communication

Pressure handling

In-house Call management systems

Microsoft Office proficiency

Job description

Overview

Our client has a fantastic opportunity for an Experienced IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.

• Location: Runcorn
• Hours: Monday to Friday 8am-5pm (1 hour unpaid lunch)
• Pay: From £28,000 per annum
• Contract: Permanent directly with our client

Responsibilities

• Allocation of Fault Calls to Field Engineers
• Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
• Utilising Accounting package to raise purchase orders
• Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
• Report Writing within the timescales to meet contract objectives.

Permanent from day one

Opportunities to progress within the business

Great team environment

What we’re looking for

• Previous technical support experience or within a similar role
• Ability to explain technical issues to non-technical customers
• Ability to work under pressure in a fast paced environment
• Experience of in-house Call management systems and tools
• Proficient in Microsoft Office

This is a permanent position directly with our client. Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997. Sound like the job for you?

Click apply now or call 01928 566623. Not for you?

Check exchangepeople.co.uk to view the many other engineering, manufacturing, and assembly jobs we have available now.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).