IT Support Consultant - 3rd Line Support

hireful; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A rapidly growing managed service provider in the UK is seeking an experienced 2nd or 3rd line technical support engineer to join their team. The role involves managing technical support, mentoring junior staff, and leading project work, while offering opportunities for career growth. A hybrid working model is in place, requiring occasional travel to client sites. The salary ranges from £35K to £40K plus benefits.

Qualifications

• Experienced 2nd or 3rd line support engineer.
• Skilled in Windows Server and Active Directory.
• Able to work independently and manage time effectively.

Responsibilities

• Manage 2nd & 3rd line technical support.
• Support and mentor 1st/2nd line roles.
• Lead project work from inception to implementation.
• Provide internal network support.
• Conduct internal staff training.

Skills

Windows Server, Active Directory

Virtualisation Technologies - particularly Hyper-V

Cloud Technologies - Office365/Azure

Ability to lead installations of servers and networks

Outstanding customer service

Proactive decision-making

Effective communication skills

Planning and organizing

Job description

Overview

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK?

Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual.

With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career.

Salary: £35K - £40K Basic + Benefits package

Location: Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you\'ll need to drive & own a car to make this work.

Responsibilities

• Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support
• Help with the support/mentoring of the 1st/2nd support roles
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Skills / Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly Hyper-V
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Able to work independently and good at planning and organising own time effectively.

In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future.

Please hit the apply now button & get in touch for a strictly confidential conversation.