IT Support (Company's Like Mcdonald's, Pizza Hut&Hellip;)

Ernest Gordon Recruitment Limited; Wales; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT recruitment agency is seeking an experienced IT Support professional in Cardiff. The role requires Level 3 infrastructure management experience, effective communication, and a willingness to work in rotating night shifts. The position offers a salary range of £30,000 to £35,000, alongside company benefits and hybrid working options, supporting a career in a growing IT maintenance services firm.

Benefits

Company Pension

Paid Overtime

System Training

Career Progression

Qualifications

• Experience in Level 3 IT support or similar is required.
• Must be willing to work rotating night shifts.

Responsibilities

• Serve as the third line of escalation for client support tickets.
• Manage Microsoft Infrastructure and assist junior staff.
• Support the team during rotating night shifts.

Skills

IT support experience in infrastructure

Customer service experience

Good communication

Education

Degree or similar in an IT related field

Job description

Overview

IT Support (Company's like McDonald's, Pizza Hut…) – Cardiff

£30,000 to £35,000 + Company Pension + Paid Overtime + System Training + Career Progression + Rotating Shifts Night Shifts + Hybrid

Are you an IT Support, with Level 3 or infrastructure management experience or similar, looking to take the next step in your career to a more senior role within Microsoft Infrastructure Management, looking to join a leading and growing IT support business, offering company pension, paid overtime, company training, hybrid working, night shifts on rotation, career development opportunities and more great company benefits?

Do you want to join a leading IT maintenance services company, going from strength to strength in the hospitality and retail industries, looking to grow their expert team, offering great company benefits, company training and clear routes to progress your career?

On offer is a fantastic opportunity for an aspiring IT Support, looking to join a well-established, ambitious IT hardware maintenance services company, operating across the hospitality and retail markets around the UK and Ireland. With over 15 years of establishment and reaching a team of over 400 employees, this company is leading the way in hardware support, looking to expand their team and maintain their client base.

Role

• Third line of escalation for tickets, emails and support for clients
• Microsoft Infrastructure Management
• Supporting the team and junior members of staff
• Rotating night shifts

The Person

• IT support experience in infrastructure, Level 3 or similar
• Customer service experience and good communication
• Degree or similar in an IT related field
• Wants to work nights on a rotating shift

Keywords: IT Support, Level 3 Support, 3rd Line Support, Infrastructure, Security, Managed Services, Microsoft, Cardiff, Wales

Reference: 22302

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website