IT Support Champion – Help Desk & Projects

crooton; Nairn; On-site; GBP 31,000; Full time

Job summary

A major UK care provider is seeking an IT Support Officer to join their IT Help Desk team. This role involves providing first and second line technical support primarily over the phone to employees across multiple sites. Essential criteria include experience in a support team, outstanding communication skills, and comprehensive knowledge of Microsoft products. The position offers an annual salary of £31,000, with a commitment to teamwork and the ability to work independently.

Qualifications

• Previous experience in a telephone-based support team.
• Experience using remote technologies for troubleshooting.
• Outstanding communication skills for non-technical users.

Responsibilities

• Provide direct technical assistance over the phone.
• Record, monitor, and follow up on support calls.
• Manage outsourcing situations when necessary.

Skills

Technical support

Communication skills

Self-motivation

Team collaboration

Education

SQA Higher Level or equivalent

Tools

Remote control technologies

Microsoft Office Suite

Job description

A major UK care provider is seeking an IT Support Officer to join their IT Help Desk team. This role involves providing first and second line technical support primarily over the phone to employees across multiple sites. Essential criteria include experience in a support team, outstanding communication skills, and comprehensive knowledge of Microsoft products. The position offers an annual salary of £31,000, with a commitment to teamwork and the ability to work independently.