IT Support Champion – Help Desk & Projects

crooton; Elgin; On-site; GBP 31,000; Full time

Job summary

A major UK care provider is seeking an IT Support Officer to deliver direct technical assistance across multiple sites, primarily over the phone. The role involves managing support calls, troubleshooting technical issues, and working on project implementation. Candidates should have experience in telephone-based support, outstanding communication skills, and a solid understanding of Microsoft products. The position is full-time, offering a salary of £31,000, with occasional travel required.

Qualifications

• Previous experience working in a telephone-based support team environment.
• Experience using remote control technologies for troubleshooting and assistance.
• Strong commitment to teamwork.

Responsibilities

• Provide direct technical assistance and troubleshooting to employees.
• Efficiently record, monitor, and follow up on support calls.
• Manage situations requiring outsourcing to third-party specialists.

Skills

Telephone-based support experience

Outstanding communication skills

Remote control technologies

Self-motivated

Friendly telephone manner

Education

SQA Higher Level or equivalent

Tools

Microsoft products

Windows OS

Office Suite

Job description

A major UK care provider is seeking an IT Support Officer to deliver direct technical assistance across multiple sites, primarily over the phone. The role involves managing support calls, troubleshooting technical issues, and working on project implementation. Candidates should have experience in telephone-based support, outstanding communication skills, and a solid understanding of Microsoft products. The position is full-time, offering a salary of £31,000, with occasional travel required.