IT Support Associate

EOS IT Solutions; Banbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology firm in Banbridge is seeking an IT Support Associate to handle IT documentation and provide administrative support. The ideal candidate will have strong organizational skills and be detail-oriented, with familiarity in IT systems and Microsoft Office. This is an onsite role with full-time hours from Monday to Friday.

Qualifications

• Previous experience in an administrative or IT support role is a plus.
• Familiarity with IT systems and software is desirable.
• Ability to troubleshoot and resolve issues effectively.

Responsibilities

• Maintain and update IT documentation, ensuring accuracy.
• Manage the end-to-end RMA process for AV products.
• Provide administrative assistance to the IT department.
• Track and manage IT assets and inventory.
• Assist with IT support requests and ticket management.

Skills

Attention to detail

Organizational skills

Communication skills

Education

Associate's degree in Information Technology or Business Administration

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

A LITTLE BIT ABOUT US:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

LET'S TALK ABOUT THE ROLE:

EOS IT Solutions are seeking a meticulous and organized IT Support Associate to join our IT support team at our Banbridge HQ. This role combines IT support with administrative responsibilities, focusing on maintaining accurate IT documentation and providing essential administrative support to the IT department. The ideal candidate will be detail-oriented, proactive, and skilled in managing IT records and performing various administrative tasks.

THE HATS YOU'LL WEAR:

• Maintain and update IT documentation, including system configurations, hardware and software inventories, and procedural manuals. Ensure that all documentation is accurate, current, and easily accessible.
• Oversee end-to-end RMA process for AV products, including initiating, tracking and managing returns, exchanges and repairs.
• Serve as the primary point of contract for customers regarding RMA inquiries, ensuring timely and clear communication throughout the process.
• Provide administrative assistance to the IT department, reports, and handling correspondence with manufacturers and suppliers.
• Track and manage IT assets, including AV equipment, peripherals, and software licenses. Ensure accurate records are maintained for procurement, inventory, and lifecycle management.
• Assist with processing IT support requests, including logging and tracking tickets, coordinating with IT staff to resolve issues, and following up with end-users to ensure satisfaction.
• Document IT processes and procedures to standardize workflows and ensure consistency. Maintain accurate records of RMA requests, resolutions & inventory. Prepare and manage all necessary documentation for RMA processing.
• Enter and update data in IT management systems and generate reports as needed. Assist with data analysis and reporting to support IT decision-making.

DO YOU HAVE WHAT IT TAKES:

• Associate’s degree in Information Technology, Business Administration, or a related field preferred but not essential.
• Previous experience in an administrative or IT support role is advantageous. Recent graduates with relevant coursework or internships are encouraged to apply.
• Familiarity with IT systems and software, including knowledge of Microsoft Office Suite (Excel, Word, Outlook). Basic understanding of IT documentation standards and best practices.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills, with the ability to clearly and professionally interact with both technical and non-technical staff.
• Ability to troubleshoot and resolve administrative and IT documentation issues efficiently and effectively.
• Collaborative attitude with the ability to work effectively within a team and support various IT functions and projects.

YOUR BASE:

This is an onsite position based at our global HQ in Banbridge, Northern Ireland. Hours of operation are Monday to Friday, 9am - 5:30pm.

CLOSING DATE:

30/11/2025

BELONGING AT EOS:

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factors.