IT Support Assistant

LONDON ACADEMY FOR APPLIED TECHNOLOGY; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in London is seeking an IT Support Assistant to manage IT operations, support social media platforms, and assist in marketing activities. The ideal candidate will have a Bachelor’s degree in IT or a related field and possess strong communication skills. Responsibilities include troubleshooting IT issues, updating website content, and coordinating marketing communications. This role offers an opportunity for professional development in a dynamic educational environment.

Benefits

CPD and leadership development opportunities

Access to staff wellbeing programmes

Flexible working/annual leave arrangements

Qualifications

• Experience handling social media platforms professionally.
• Exposure to web development is required but not at an advanced level.
• Knowledge of social media boosting, analytics, or digital marketing fundamentals.

Responsibilities

• Provide first-line IT support to staff and faculty across both campuses.
• Update website content using WordPress or CMS.
• Assist in marketing activities including student recruitment campaigns.

Skills

Communication skills

Attention to detail

Multitasking

Basic design experience

Problem-solving mindset

Education

Bachelor’s degree in IT, Computer Science, Marketing, Media, or related field

Tools

Microsoft 365 tools

WordPress

HTML

CSS

Job description

Overview

LONDON ACADEMY FOR APPLIED TECHNOLOGY | Full time

London Area, United Kingdom | Posted on 01/06/2026

At London Academy for Applied Technology (LAAT), our mission is to equip learners with practical skills and industry-focused knowledge that bridge the gap between education and employment. We are dedicated to nurturing the next generation of leaders and innovators by delivering high-quality, flexible, and relevant learning experiences.

Job Description

Job Title: IT Support Assistant

Department: IT

Reports to: Systems Support Officer

Location: London Academy for Applied Technology, Aldgate

Contract Type: Full-Time

The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in Business, in partnership with Plymouth Marjon University. LAAT is committed to widening participation and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.

Position Overview

The social media & IT Support Intern will be responsible for managing the institution’s social media platforms, coordinating marketing communication, and supporting day-to-day IT operations. The role also requires exposure to basic web development tasks for updating and maintaining web pages as needed. This is a multi-functional position designed for an individual who is creative, tech-savvy, and capable of coordinating with different departments to ensure smooth digital communication and IT functioning.

Key Responsibilities

1. IT Support
2. Web Support (Basic Web Development Exposure)
3. Coordination & Communication
4. Networking

• Provide first-line IT support to staff and faculty across both campuses.
• Assist with account setup, password resets, device troubleshooting, and software installations.
• Maintain IT asset records and assist with new equipment setup.
• Support digital communication such as notifications, announcements, and internal updates.
• Update website content (text, images, notices, programme information) using WordPress or CMS.
• Assist in minor layout adjustments using HTML/CSS when needed.
• Coordinate with external web developers for larger updates or issues.
• Ensure webpages for admissions, HR, events and academic updates remain current.
• Work closely with Admissions, HR, Academics and Operations to gather updates for posting.
• Ensure digital communication is timely, consistent, and aligned with branding.
• Assist in marketing activities including student recruitment campaigns, event promotion, and visual content preparation.
• Diagnose and resolve network issues (LAN/WAN, routing, switching, Wi‑Fi).
• Configure and maintain firewalls, rules, and security policies.
• Set up, support, and troubleshoot VPN access (remote users, site‑to‑site).
• Deploy, maintain, and repair hardware (laptops, desktops, peripherals).
• Monitor system performance and respond to outages or security events.
• Document incidents, changes, and support procedures.
• Work with vendors and internal teams for escalations and improvements.

Requirements

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Marketing, Media, or related field.
• Experience handling social media platforms professionally.
• Basic understanding of Microsoft 365 tools (Outlook, Teams, SharePoint).
• Strong communication skills, attention to detail, and ability to multitask.
• Exposure to web development (WordPress, HTML, CSS) is required but not at an advanced level.
• Problem-solving mindset with a willingness to learn and support multiple functions.

• Basic design experience using Canva, Photoshop, or similar tools.
• Knowledge of social media boosting, analytics, or digital marketing fundamentals.
• Familiarity with Power Automate or workflow automation tools.
• Exposure to SEO concepts is an advantage.

Work Pattern

• 5 days on-site
• CPD and leadership development opportunities
• Access to staff wellbeing programmes
• Flexible working/annual leave arrangements