IT Support Apprenticeship – 18-month fixed term contract (Fulfillment & Operations)

Amazon; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology company in Tees Valley seeks an IT Support Apprentice for an 18-month fixed-term contract. You'll provide technical support, manage IT assets, and develop skills in service management and networking. This entry-level position does not require previous experience and offers structured learning to earn a recognized qualification.

Qualifications

• Be 18 years or over before the start date.
• Have the right to live and work in England.
• No previous IT experience is required.

Responsibilities

• Provide first and second-line technical support to internal users.
• Install, configure, and maintain IT hardware and software.
• Collaborate with teams to deliver high-quality IT service.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Adaptability

Education

3 GCSEs at grades 4 or above

GCSE English and Maths at grades 3 or above

Job description

IT Support Apprenticeship – 18-month fixed term contract

Job ID: 3119074 | Amazon UK Services Ltd. - A10

Overview

IT Support Apprentice – Empower Innovation Through Technology

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations.

What You’ll Do

• Provide first and second-line technical support to internal users
• Install, configure, and maintain IT hardware and software
• Use diagnostic tools to troubleshoot and resolve network or system issues
• Monitor performance, apply security updates, and manage IT assets
• Collaborate with teams across the site to deliver high-quality IT service
• Contribute to improvement and automation projects that enhance efficiency

You’ll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems.

Who We’re Looking For

• Have strong analytical and problem‑solving skills
• Communicate clearly and enjoy helping others
• Are proactive, organised, and attentive to detail
• Can thrive in a fast‑paced environment and adapt to new challenges
• No previous IT experience is required – just enthusiasm, a growth mindset, and a willingness to learn

Your Development

At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world‑class coaching, mentoring, and structured training. This 18‑month programme combines on‑the‑job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning, supported by your training provider and manager. As part of your off‑the‑job learning, you may occasionally travel to a training centre, depending on your provider’s location.

Basic Qualifications

• Be 18 years or over before the start date (August 2026)
• Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until February 2028)
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident of the UK for the entire duration of the programme
• Not be registered to study on a UK government funded course ending July 2026 or later
• A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A‑C) in any subject
• GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
• Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE: This position is an 18‑month fixed‑term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship
• This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher‑level qualification in the same or similar subject of the apprenticeship.

Preferred Qualifications

• You can operate in a fast‑paced operational environment
• You can demonstrate drive and a passion for learning

Equal Opportunity and Privacy

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice at https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.