IT Support Apprenticeship - 18-month fixed term contract

Amazon; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology firm in Bolton is offering an IT Support Apprenticeship, a fixed-term contract aimed at empowering innovation through technology. This role involves providing essential technical support, maintaining IT systems, and collaborating across teams. Ideal candidates are enthusiastic and possess a minimum of 3 GCSEs, with great opportunities for development and training in a dynamic environment.

Benefits

Structured training

World-class coaching and mentoring

Qualifications

• Must be 18 years or over before the start date.
• Right to live and work in England.
• Should have lived in the UK or EEA for the last 3 years.

Responsibilities

• Provide first and second‑line technical support.
• Install, configure, and maintain IT hardware and software.
• Monitor system performance and apply security measures.

Skills

Analytical skills

Problem-solving skills

Clear communication

Proactive attitude

Attention to detail

Education

Minimum of 3 GCSEs at grades 4–10 (A-C)

GCSE English and Maths at grades 3 or above

Job description

IT Support Apprenticeship – 18-month fixed term contract

Job ID: 3119076 | Amazon UK Services Ltd. – A10

IT Support Apprentice – Empower Innovation Through Technology

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations.

You’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high‑quality first and second‑line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.

You’ll be based in one of our UK fulfilment centres where millions of products are processed and shipped worldwide. These fast‑paced environments are perfect for those who thrive on learning, problem‑solving and making a real impact.

What You’ll Do

• Provide first and second‑line technical support to internal users.
• Install, configure and maintain IT hardware and software.
• Use diagnostic tools to troubleshoot and resolve network or system issues.
• Monitor performance, apply security updates and manage IT assets.
• Collaborate with teams across the site to deliver high‑quality IT service.
• Contribute to improvement and automation projects that enhance efficiency.

Key Job Responsibilities

• Respond to and resolve IT issues promptly, maintaining high service standards.
• Apply systematic diagnostic techniques to identify and fix technical faults.
• Escalate complex issues appropriately while maintaining ownership and communication.
• Install and configure computers, networks and applications; manage end‑user devices using automated deployment tools.
• Perform proactive maintenance to ensure system stability and minimise downtime.
• Monitor system performance and apply security measures to protect against cyber threats.
• Follow IT policies and data protection protocols to maintain compliance and safety.
• Communicate clearly and effectively with technical and non‑technical users; participate in team meetings and project reviews.
• Support the implementation of new technologies, identify opportunities to simplify processes and improve efficiency, and keep technical knowledge up to date.

Who We’re Looking For

• Strong analytical and problem‑solving skills.
• Clear communication and a willingness to help others.
• Proactive, organised and attentive to detail.
• Ability to thrive in a fast‑paced environment and adapt to new challenges.
• No previous IT experience required – just enthusiasm, a growth mindset and a willingness to learn.

Your Development

At Amazon, you’ll learn by doing, supported by world‑class coaching, mentoring and structured training. This programme combines on‑the‑job experience with formal learning, allowing you to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning.

Basic Qualifications

• 18 years or over before the start date (August 2026).
• Right to live and work in England.
• Have lived in the UK or EEA for the last 3 years and be a resident of the UK for the entire duration of the programme.
• A minimum of 3 GCSEs (or equivalent) at grades 4–10 (A‑C) in any subject.
• GCSE English and Maths (or equivalent) at grades 3 or above.
• Not registered to study on a UK government‑funded course ending July 2026 or later.
• Candidate must NOT already have a qualification in a similar subject at the same or higher level.

Preferred Qualifications

• Experience operating in a fast‑paced operational environment.
• Demonstrated drive and passion for learning.

Equal Opportunity Statement

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.