IT Support Apprentice: Master Helpdesk & IT Solutions

QA; Waverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a candidate to manage incidents and provide technical support for various applications and systems. The ideal candidate should have hands-on experience with Microsoft 365 and strong communication skills. Responsibilities include logging incidents, managing requests, and maintaining governance standards across IT service management processes.

Qualifications

• Hands-on experience with Microsoft 365 and Windows.
• Excellent verbal and written communication skills.
• Efficient problem-solving abilities focused on quick fixes.

Responsibilities

• Log incidents and faults, categorising them.
• Manage incidents and requests through the service management tool.
• Provide support for a wide range of applications, software & hardware.

Skills

Understanding of Microsoft 365

Communication skills

Problem-solving

Job description

A leading IT service provider in the United Kingdom is seeking a candidate to manage incidents and provide technical support for various applications and systems. The ideal candidate should have hands-on experience with Microsoft 365 and strong communication skills. Responsibilities include logging incidents, managing requests, and maintaining governance standards across IT service management processes.