IT Support Apprentice: Launch Your Tech Career at Law Firm

QA; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading consumer law firm in Manchester is seeking an IT Support Apprentice to deliver excellent technical support. Responsibilities include providing customer service, troubleshooting issues, and supporting business applications. The ideal candidate must have good communication skills and relevant GCSE qualifications. This role offers a comprehensive benefits package including holiday allowance and health programs.

Benefits

25 days holiday allowance plus bank holidays

Employee referral scheme

Health and wellbeing programme

Workplace pension

Dental insurance

Free legal help

Qualifications

• Must demonstrate the minimum foundation needed for the apprenticeship.
• Can deal with difficult customers and provide satisfactory outcomes.
• Ability to manage a varied and unpredictable workload.

Responsibilities

• Deliver excellent customer and technology services via the Service Desk.
• Use service monitoring tools for problem solving.
• Support and develop effective functioning of business applications.
• Handle escalated Service Desk tickets and incident management.

Skills

Good communication skills

Excellent customer service skills

Basic level of IT knowledge

Good problem-solving skills

Excellent time/task management skills

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Job description

A leading consumer law firm in Manchester is seeking an IT Support Apprentice to deliver excellent technical support. Responsibilities include providing customer service, troubleshooting issues, and supporting business applications. The ideal candidate must have good communication skills and relevant GCSE qualifications. This role offers a comprehensive benefits package including holiday allowance and health programs.