IT Support Apprentice. Job in Hereford Education & Training Jobs

QA; Hereford; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A reputable training provider in Hereford is seeking an IT apprentice to support service delivery and systems administration. The role involves hands-on training in IT systems, technical support, and collaboration with the Tech Ops team. Ideal candidates will have a keen interest in IT and the ability to work under supervision. This hybrid position offers a supportive environment and significant opportunities for career advancement.

Benefits

20 vacation days plus bank holidays

Personal accident insurance

Employee Assistance Program

3% company pension contribution

Free access to Risk Intelligence Dashboard

Security training programs

Qualifications

• Must be eligible to work in the United Kingdom.
• Must complete a background investigation.
• Some prior exposure to IT systems would be beneficial.

Responsibilities

• Provide Tier 1 and supervised Tier 2 IT support.
• Assist with employee onboarding and offboarding.
• Support the setup and installation of IT equipment.

Skills

Interest in IT operations

Basic understanding of computer systems

Enthusiasm for technology

Strong attention to detail

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Tools

macOS

Windows

Google Workspace

Job description

About SPS

Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.

Overview

You will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands‑on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills.

The apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first‑line and second‑line support, develop an understanding of company systems, and contribute to the continual improvement of IT services.

Responsibilities

• Provide Tier 1 and supervised Tier 2 IT systems support for the company's users, devices, and internal network services, escalating complex issues as required.
• Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory.
• Support the purchase, setup, and installation of IT equipment as required.
• Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems.
• Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patching/upgrades, and management of cloud services.
• Help manage service accounts and vendor contracts (e.g. internet, phone, printer).
• Contribute to maintaining documentation of the company's technology architecture.
• Research and suggest service enhancements to improve efficiency and user experience.
• Support the implementation and maintenance of the company's ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System.
• Assist with cyber security initiatives such as endpoint management, access control, and awareness activities.
• Assist with privacy and cyber client engagements as required.
• Ensure compliance with GDPR and UK data protection regulations in all IT operations.
• Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross‑region initiatives.

Required skills

• Interest in developing a career in IT operations or systems support.
• Basic understanding of computer systems, networks, and data protection.
• Enthusiasm for technology, problem‑solving, and continuous learning.
• Strong attention to detail and willingness to follow documented procedures.
• Must be eligible to work in the United Kingdom.
• Must complete a background investigation.

Additionally, the following experience would be beneficial

• Some prior exposure to IT systems through study, personal projects, or work experience.
• Awareness of macOS, Windows, or Google Workspace environments.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week

This role is a hybrid working remotely from a home office and the SPS Hereford corporate office.

This is a full‑time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel.

Benefits

• 20 vacation days plus bank holidays (8).
• Personal accident insurance.
• Employee Assistance Program for personal needs.
• Enrolment into the pension scheme to which SPS contributes 3% of your salary.
• Credentity protection – Eclipse Digital Protection by Concentric.
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated security and intelligence training programs for professional development.
• Coaching and mentoring opportunities.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.