IT Support Apprentice. Job in Glasgow Education & Training Jobs

QA Limited; Glasgow; On-site; GBP 24,000; Full time

Job summary

A technology services provider in Glasgow is seeking an IT Support Apprentice to manage IT support incidents and requests. The role includes troubleshooting customer queries and requires a genuine interest in IT and technology. This position offers full training and support for a nationally recognized IT qualification, along with experience in real responsibilities within the IT department.

Benefits

Full training towards a nationally recognized IT qualification

On-job experience with real responsibility

Mentorship from experienced IT professionals

Qualifications

• Basic knowledge of computers, operating systems, and common applications.
• Willingness to learn and take direction.

Responsibilities

• Manage incidents and requests for IT support.
• Troubleshoot customer queries to facilitate prompt resolution.
• Execute incident and problem management frameworks.

Skills

Interest in IT and technology

Problem-solving skills

Communication skills

Ability to work within a team

Education

Eligible for IT apprenticeship qualification

Job description

Why John G Russell?

The Russell Group is a privately owned company which predominantly offers a range of end-to-end supply chain services by road, rail and sea. They are looking for an IT Support Apprentice to join their team in Glasgow.

What’s involved?

• End to end case management for incidents and requests
• Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required
• Incident and problem management – capturing and categorising incidents, and recurring incidents with a view to reducing the volume of incidents overall
• Execute incident and problem management framework as instructed by the Service Delivery Manager
• Deliver exceptional levels of customer service to internal customers
• Strict adherence to internal ICT controls
• Monitor ICT Service Desk compliance issues, taking remedial action or escalating as needed

What do they need from you?

• A genuine interest in IT and technology
• Basic knowledge of computers, operating systems and common applications
• Good problem‑solving and communication skills
• Willingness to learn and take direction
• Ability to work well within a team
• Eligible and committed to completing an IT apprenticeship qualification

Salary

£24,000 per annum

Working hours

40 hours per week, shifts to cover 6am – 6pm

Benefits

• Full training and support towards a nationally recognised IT qualification
• On‑job experience with real responsibility
• Mentorship from experienced IT professionals

Future prospects

Possibility of a permanent position within the IT department.

Important information

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

Apply Now

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Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.