IT Support Apprentice. Job in Edinburgh Education & Training Jobs

QA; Easter Howgate; On-site; GBP 19,000; Full time

Job summary

An award-winning managed IT services provider is looking for an enthusiastic IT Support Apprentice to assist in maintaining IT systems and infrastructure. You will gain hands-on experience while working towards a recognized IT qualification. The role involves providing technical support and configuring devices. This is a unique opportunity to kick-start your career in IT while receiving coaching and mentoring in a supportive environment.

Benefits

Structured apprenticeship program

Real-world experience

Opportunities for progression

Industry recognized qualification

Qualifications

• A genuine interest in technology and problem solving.
• Good communication skills and a willingness to learn.
• Good understanding of IT, experience is beneficial.
• Basic understanding of computers and operating systems.

Responsibilities

• Assist in the maintenance and support of IT Systems and Infrastructure.
• Provide first-line technical support to clients.
• Configure and deploy new devices.
• Support administration of user accounts and permissions.
• Maintain documentation of IT processes.

Skills

Interest in technology

Good communication skills

Problem-solving ability

Ability to work in a team

Job description

Are you a passionate IT professional who isn't afraid to bring their personality to work? Then we want to hear from you!

Consider IT is an award-winning managed IT services provider with offices in Edinburgh, Glasgow, and London. For over 15 years, they've been helping businesses of all sizes stay productive and secure by delivering IT support, cybersecurity, cloud solutions, and business continuity services. Known for their friendly, client-first approach, Consider IT prides itself on being one of the UK's most approachable and down-to-earth IT experts. Their mission is simple: make technology work harder and smarter for businesses.

We are looking for an enthusiastic individual to join the Consider IT team as an IT Support Apprentice. This is a fantastic opportunity to kick start your career in IT while gaining hand on experience and working towards a recognised qualification.

Responsibilities

• Assist in the maintenance and support of IT Systems and Infrastructure
• Provider first-line technical support to clients for hardware, software and network related issues.
• Configure and deploy new laptops, desktops and other devices.
• Support the administration of user accounts and access permissions.
• Contribute to the implementation of new applications and system updates.
• Maintain accurate documentation of IT processes and manager IT inventory records.
• Participate in IT projects and initiatives under the supervision of senior team members.
• Engage in structured training and development activities as part of the apprenticeship programme.

What we're looking for

• A genuine interest in technology and problem solving.
• Good communication skills and a willingness to learn.
• Good understanding of IT, experience is beneficial.
• Basic understanding of computers, operating systems, and common applications (Microsoft Office, etc).
• Ability to work as part of a team and follow instructions.

Salary: £19,000 per annum.

Working hours: 35 hours per week, Monday to Friday, 9am - 5pm.

Benefits

• A structured apprenticeship program with on-the-job training.
• Industry recognised qualification in IT Support.
• Real‑world experience in a professional IT environment.
• Opportunities for progression within the company after completion.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.