IT Support Apprentice

QA Apprenticeships; West Yorkshire; On-site; GBP 18,000 - 20,000; Full time

Job summary

A renowned training provider in West Yorkshire is looking for an IT Support Apprentice to support day-to-day IT operations. This role offers hands-on experience and training towards a qualification. Responsibilities include providing IT support, maintaining hardware, and troubleshooting issues. Ideal candidates should have a genuine interest in IT and hold at least 3 GCSEs. The position offers a competitive salary between £18,000 and £20,000 and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Career progression opportunities

Company pension scheme

Health & wellbeing programme

Qualifications

• Strong communication and teamwork skills required.
• Proactive attitude and willingness to learn essential.
• Full UK driving license and access to a car needed.

Responsibilities

• Provide first-line IT support.
• Assist with hardware setup and maintenance.
• Troubleshoot software and connectivity issues.
• Support onboarding of new users.

Skills

Interest in IT technology

Communication skills

Teamwork

Attention to detail

Problem-solving

Education

3 GCSEs at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

About Beijer Ref :

Beijer Ref is a leading global specialist in refrigeration, air conditioning and heat pump technology. With a strong presence across the UK we pride ourselves on innovation, sustainability and exceptional customer service. We’re now looking for a motivated IT Support Apprentice to join our friendly team at our South Leeds site.

About the role :

This is a fantastic opportunity for someone looking to start a career in IT. As an IT Support Apprentice you’ll gain hands‑on experience supporting the day‑to‑day IT operations of a busy forward‑thinking business. You’ll receive training and mentoring from experienced IT professionals while working toward your qualification.

Responsibilities

• Provide first‑line IT support to staff across the business (in‑person, by phone and via email)
• Assist with setting up and maintaining laptops, desktops, mobile devices and other hardware
• Troubleshoot software, network and connectivity issues
• Support the onboarding of new users and management of IT accounts
• Maintain IT documentation and asset records
• Work with the wider IT team on projects and system upgrades
• Ensure all IT queries are handled efficiently and professionally

You will need the following skills :

• A genuine interest in IT technology and problem‑solving
• Strong communication and teamwork skills
• Organised and proactive with good attention to detail
• Right to work in the UK
• A positive attitude and willingness to learn
• Full UK driving licence and access to a car (essential)

Entry requirements :

• 3 GCSEs (or equivalent) at grades 4 (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for this instance – you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours : 40 hours per week 8am – 5pm Monday to Friday (one hour lunch break)

Benefits :

• Competitive salary (per annum depending on experience)
• Full training and support toward your IT apprenticeship qualification
• 25 days holiday plus bank holidays
• Career progression opportunities within a global organisation
• Friendly supportive working environment
• Company pension scheme
• Life assurance / life insurance
• Free / on‑site parking
• Cycle to Work scheme
• Health & wellbeing programme

Future prospects :

90% of QA apprentices secure permanent employment after completing the programme – this is 20% higher than the national average.

About QA :

Our apprenticeships are the perfect way to gain new skills, earn while you learn and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates we were a top‑50 training provider dedicated to helping you succeed.

Interested – Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Key Skills

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management

Employment Type : Trainee

Experience : years

Vacancy : 1

Yearly Salary : 18,000 - 20,000