IT Support Apprentice

Redhill Academy Trust; Tupton; On-site; GBP 14,000 - 17,000; Full time

Job summary

A local educational institution in Tupton is seeking an IT Support Apprentice. In this role, you will gain valuable hands-on experience in providing IT support, managing user accounts, and maintaining hardware systems. The apprenticeship offers a salary of £14,722.50 for the first year, and you will benefit from a supportive work environment focused on teamwork and professional development. Join us starting 21 November 2025 for a duration of 1 year and 6 months.

Responsibilities

• Manage own workload through the allocation of calls via the helpdesk.
• Provide day to day IT support for the local academy.
• Monitor and repair equipment on a day-to-day basis.
• Log support calls with external support companies.
• Provide technical assistance at extra-curricular events.
• Manage printing resources across the Academy.
• Maintain user accounts and assign passwords.
• Support the Academy in its use of media.
• Maintain inventories of ICT equipment.
• Escalate issues to the Senior ICT Technician.
• Assist with hardware-related tasks.
• Provide remote and face-to-face support.
• Maintain a safe working environment.
• Develop and maintain effective working relationships.
• Manage and prioritise the allocated workload.
• Test and evaluate system performance.
• Apply basic scripting to undertake fault finding.
• Carry out routine maintenance across systems.
• Deploy and upgrade applications.
• Identify tools and diagnostic equipment.

Skills

Communication skills

Organisation skills

Customer care skills

Problem-solving skills

Analytical skills

Team working

Logical thinking

Initiative

Non-judgemental attitude

Patience

Education

GCSE in English and Maths (grade C / 4 or Level 2 equivalent)

Job description

Overview

Kickstart your tech career at Tupton Hall School! As an IT Support Apprentice, you\'ll gain hands-on experience supporting users, maintaining systems, and solving network issues. Join a forward-thinking team within Redhill Academy Trust—earn while you learn and apply today to shape your future!

Responsibilities

• Manage own workload through the allocation of calls via the helpdesk


• Provide day to day IT Support for the local academy


• Monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy


• Log support calls with external support companies for hardware and software issues and resolve issues with external support engineers


• Provide technical assistance at extra-curricular events


• Manage printing resources across the Academy


• Maintain user accounts including creation of new user accounts where appropriate; assign staff and pupil passwords


• Support the Academy in its use of media, including recording classes and events through the editing process


• Maintain inventories, assets and security marking ICT equipment


• Support evening events at the Academy


• Escalate issues to the Senior ICT Technician or ICT cluster Network Manager regarding security and potential risks to the Academy systems


• Assist with hardware-related tasks: administration of the ICT Equipment Loan system, setting up ICT equipment, maintenance tasks, routine 1st line tasks, fault-finding, installation and setup of new equipment, and support for staff and students in use of ICT resources


• Provide remote and face-to-face support to resolve customer requirements


• Maintain a safe working environment and protect personal data in line with Health & Safety and data protection requirements


• Communicate with all levels of stakeholders, keep them informed of progress, and manage escalation where appropriate


• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders


• Manage and prioritise the allocated workload effectively, completing documentation and escalating when appropriate


• Test and evaluate system performance and compliance with customer requirements


• Apply basic scripting (e.g., PowerShell, Linux) to undertake fault finding and rectification


• Carry out routine maintenance across systems and networks, ensuring organisational compliance


• Deploy and upgrade applications and manage network security measures


• Set up storage and data access for staff and implement network security measures where appropriate


• Identify tools and diagnostic equipment to resolve communications or telecommunications requirements

Qualifications and Skills

• GCSE in English and maths (grade C / 4 or Level 2 equivalent) or other relevant qualifications


• Communication skills


• Organisation skills


• Customer care skills


• Problem-solving skills


• Administrative skills


• Analytical skills


• Logical thinking


• Team working


• Initiative


• Non-judgemental attitude


• Patience

Contract, Salary, and Start Details

Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11-18 secondary school in Derbyshire. Apprentices benefit from a culture that values achievement, teamwork and real-world experience. The apprenticeship salary is £14,722.50 for the first year, with potential increases depending on age. Hours: 8:00-16:00 (Mon-Thu) and 8:00-15:30 (Fri). Start date: Friday 21 November 2025. Duration: 1 year 6 months.

Training course: Information Communications Technician (level 3). 37 hours 30 minutes per week. Occasionally you may be required to work later to support school events (e.g., Parents Evenings).