IT Support Apprentice

Lifetime Training; Tameside; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training provider is seeking an IT Support professional in Tameside. The role involves providing comprehensive IT support to nurseries, ensuring effective Wi-Fi connectivity, maintaining software licenses, and performing routine maintenance tasks. Candidates should have proven experience in IT support, strong communication skills, and knowledge of network issues. The position may require occasional travel to different nursery locations. This role is essential in supporting and maintaining technology in educational settings, ensuring operational smoothness.

Qualifications

• Proven experience in IT support, including hardware and software maintenance.
• Knowledge of networking and Wi-Fi support.
• Strong communication skills to effectively interact with colleagues and stakeholders.

Responsibilities

• Provide IT support via phone, remote access, or onsite.
• Ensure nurseries have adequate Wi-Fi and respond to communications issues.
• Maintain records of IT support requests and actions taken.
• Perform routine network maintenance tasks including user accounts and software installations.
• Support management information and finance systems.
• Assist with new software installation and testing.
• Maintain confidentiality and adhere to Health and Safety policies.
• Manage IT asset and audit registers.

Job description

Key Responsibilities

• To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.
• To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.
• To respond to requests for IT support, maintaining records on work undertaken, as and when required.
• To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company.
• To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.
• To assist in the maintenance and support of all management information and finance systems and associated modules.
• To proactively support the adoption of new technologies, as appropriate.
• To assist with the installation and testing of new software and making the software available to appropriate users.
• To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.
• To be aware of, and work within the Company's Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.
• To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.
• To contribute to a risk assessment around the use of equipment.
• Maintain an updated asset register of all hardware.
• To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.
• Travel to nurseries for the proper performance of these duties to be undertaken from time to time.