IT Support Apprentice

BEAR Scotland; Perth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading road maintenance company in Scotland is seeking an Apprentice IT Support to set up user accounts, troubleshoot issues, and support IT systems. The role offers full training with the goal of achieving a Modern Apprenticeship in Digital Technology. Candidates should be curious, interested in technology, and possess good organizational skills. This is a full-time position with opportunities for hybrid working after 3 months.

Benefits

Competitive salary

Generous holiday entitlement

Pension scheme

Employee benefits including annual leave purchase and Cycle to Work scheme

Qualifications

• No previous IT work experience required; training provided.
• Strong interest in technology and problem-solving.
• Ability to manage time effectively and help others.

Responsibilities

• Setting up and maintaining user accounts and access permissions.
• Installing, configuring, and updating hardware & software.
• Troubleshooting user issues.
• Supporting laptops, printers, and mobile devices.
• Learning the basics of networking and IT security.
• Helping roll out new IT systems and updates.
• Providing excellent customer service to colleagues.
• Documenting solutions and maintaining IT records.

Skills

Curiosity and willingness to learn

Interest in Technology and problem-solving

Organisational skills

Effective communication

Education

National 5's / Highers

Job description

Apprentice IT Support

Location: Perth. Contract: Fulltime, 40 hours per week, Monday – Friday, Hybrid working available after 3 months employment.

BEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish Trunk Roads including bridges and structures through some of the most scenic, but challenging, parts of the country. Formed in 2000, BEAR Scotland is an alliance of three highly successful organisations – Vinci, Jacobs and Breedon – joining together to provide trunk road network management and maintenance solutions to Transport Scotland.

We rely on strong digital systems to support our teams — from office staff to engineers working on site. We’re now looking to bring in a motivated IT Apprentice to join our team and build a career in IT Support while gaining a nationally recognised qualification – A Modern Apprenticeship in Digital technology: IT Support (SCQF Level 6).

Roles and Responsibilities

• Setting up and maintaining user accounts and access permissions
• Installing, configuring, and updating hardware & software
• Troubleshooting user issues
• Supporting laptops, printers, and mobile devices
• Learning the basics of networking and IT security
• Helping roll out new IT systems and updates across the company
• Providing excellent customer service to colleagues at all levels
• Documenting solutions and maintaining IT records

Knowledge, Skills and Experience

You don’t need previous IT work experience – we’ll provide the full training. We’re more interested in your attitude, curiosity and willingness to learn.

Ideally you will

• Hold (or be working towards) National 5’s / Highers, ideally including Computing, Business or Maths
• Have a strong interest in Technology and problem-solving
• Be organised and able to manage your time effectively
• Enjoy helping people and communicating clearly

Why BEAR?

At the heart of our success is our people — talented, innovative, and dedicated individuals who drive everything we do. We’re committed to attracting and retaining top talent by offering a supportive and rewarding work environment.

In return, we provide:

• A competitive salary
• Generous holiday entitlement
• Pension scheme
• Access to a range of employee benefits including annual leave purchase, Cycle to Work scheme, and our Employee Assistance Programme

We believe in empowering our team to grow, thrive, and achieve their full potential. Join a company that inspires you to deliver your best work and supports your journey to evolve and succeed.

We are proud to be an equal opportunities employer, committed to promoting fairness, inclusion, and diversity across all areas of our business.