IT Support Apprentice

Aspire Technology Solutions; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider in Glasgow is seeking enthusiastic apprentices for an IT Support SCQF Level 6 apprenticeship. The role involves providing 1st line support, engaging with customers, and assisting senior engineers. Ideal candidates should possess strong communication skills and a positive attitude. This position provides a pathway to diverse IT career opportunities, accompanied by a competitive salary and various benefits.

Benefits

Travel benefits including free parking

Health Cash Plan

Cycle to Work Scheme

Enhanced Annual Leave Entitlement

Employee Assistance Program

Discounted Gym Membership

Qualifications

• Excellent communication skills both verbal and written.
• A keen interest in learning new IT technologies.
• Positive and resilient attitude.

Responsibilities

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support.
• Assist in setting up desktops & laptops.

Skills

Excellent communication skills

Interest in new IT technologies

Positive attitude

Customer focus

Personable and friendly

Organised and initiative-taking

Logical troubleshooting

Attention to detail

Job description

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About The Role

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake an IT Support SCQF Level 6 apprenticeship. We’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our new offices in Glasgow. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.

Communication with customers will take place over the phone and via email whilst utilising fault‑finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role; living our values are woven through everything you do to guarantee that our service delivery is second to none.

What you will be doing

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assisting the setup of desktops & laptops.
• Dealing with ticket queries including password resets, new user requests and fault logging.
• Assisting with infrastructure refreshes.
• Telephony rollouts.
• Provide a first point of contact support to customers and maintain excellent customer service via Phone, Email and the Portal.
• Liaise with internal customers to ensure that services are being delivered.
• Work with SLAs whilst delivering efficient resolutions towards First Time Fix Rates.

You will suit the role if you have

• Excellent communication skills both verbal and written.
• A keen interest in learning new IT technologies.
• Positive and resilient attitude.
• Customer focussed.
• Personable and friendly.
• Well organised and takes the initiative.
• A logical approach to troubleshooting hardware and software issues.
• Good attention to detail.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£17,000 per annum

Start Date

January 2026

Location and Working Arrangements

You will be based at Aspire’s Glasgow office with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Future Prospects

This apprenticeship offers a pathway into a diverse IT career, to become a Quick Fix Engineer. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including End User, Modern Workplace and Infrastructure.

Benefits

• Travel benefits including free parking, subsidised travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2‑3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre‑screening call via Teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

Closing date

5pm on 07/11/2025. We reserve the right to close the vacancy once we have received sufficient applications; we advise you to submit your application as early as possible to prevent disappointment.

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