IT Support Apprentice

QA; Edwinstowe CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading tech training provider in Edwinstowe CP seeks an IT Support Apprentice to provide first and second line support, maintain network systems, and assist users. You will gain valuable hands-on experience in IT and security, with full training provided. Ideal candidates should have basic networking knowledge, strong communication skills, and a willingness to learn. This role offers extensive support and opportunities for career advancement in technology.

Benefits

28 days holiday allowance

Casual dress

Employee mentoring programme

Free on-site parking

Ongoing support and training

Qualifications

• No prior knowledge required, as full training will be provided.
• Driving licence and own vehicle preferred due to location.

Responsibilities

• Provide 1st & 2nd line support to staff and customers.
• Keep networks running smoothly with updates and patches.
• Support remote users and applications.
• Manage user accounts and access across platforms.
• Secure and connect over 5,000 devices.

Skills

Basic networking knowledge (LAN, WAN, WiFi, DNS, DHCP)

Confident with Microsoft Windows and Office

Strong communication skills

Problem-solving abilities

Multitasking capabilities

Education

3 GCSEs or equivalent at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Are you looking to launch your career in IT, networking and security? We're looking for an IT Support Apprentice to join our team, where you'll gain hands-on experience supporting a range of IT and security systems.

Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You'll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry.

What you'll be doing:

As an IT Support Apprentice, you'll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems.

Responsibilities:

• Providing 1st & 2nd line support to staff and customers across IT and security systems.
• Keeping our networks running smoothly with updates, patches, and upgrades.
• Supporting remote users and apps - configuring, troubleshooting, and making sure things work.
• Managing user accounts and access across our platforms.
• Helping keep our 5,000+ devices connected and secure.
• Looking after our VOIP system and CCTV video management systems.
• Teaming up with external suppliers to get the right kit and support in place.
• Pitching in with general admin tasks when needed.

What we're looking for:

• A natural multitasker who can prioritise what matters most.
• Basic networking knowledge (LAN, WAN, WiFi, DNS, DHCP, port forwarding).
• Confident with Microsoft Windows, Office, and familiar with iOS & Android.
• A strong communicator who works well in a team (but also cracks on independently).
• Reliable, accountable, and cool under pressure.
• A problem-solver who doesn't just find the issue - you fix it.
• Someone eager to learn and grow into new technologies, especially in security systems.
• Driving licence and own vehicle (due to location of the office).

You don't need to know everything on day one - full training will be provided to help you build confidence and expertise.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

40 hours per week, Monday to Friday, 8:30am to 5pm with 30 minute lunch break.

Benefits:

• 28 days holiday allowance (including bank holidays).
• Company events.
• Casual dress.
• Employee mentoring programme.
• Free, on-site parking.
• Ongoing support and training throughout your apprenticeship.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.