It Support Apprentice

Wedlake Bell; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK-based law firm is seeking an Azure Cloud Support Specialist apprentice. This 17-month fixed-term contract offers hands-on experience in hardware and software support. Responsibilities include troubleshooting issues, setting up user accounts, and preparing meeting rooms for virtual calls. The apprenticeship will provide opportunities to learn essential cloud technologies and gain qualifications, making it ideal for aspiring IT professionals.

Qualifications

• Excellent troubleshooting skills with hardware and software.
• Strong communication skills for client interaction.
• Ability to manage incidents through the lifecycle.

Responsibilities

• Provide support for hardware and software troubles.
• Monitor and respond to support tickets efficiently.
• Set up user accounts and technology for new employees.
• Prepare meeting rooms for virtual calls and presentations.

Skills

Troubleshooting hardware and software

Customer support via phone, email, and in-person

Incident management

Setting up user accounts and equipment

Training for new starters

Education

Azure Fundamentals Qualification

Microsoft 365 Fundamentals Qualification

Tools

Microsoft Azure

Microsoft 365

Windows 10

Linux

PowerShell

AWS

Job description

At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.

This is an 17-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.

• First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person
• Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up to date with status updates
• Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution
• Setting up user accounts, laptops, and smart phones for new starters joining the firm
• Preparing meeting rooms for Teams and Zoom calls, and presentations
• Arranging for home working equipment to be dispatched or collected from employee's homes
• Involvement within training processes for new starters, ensuring they are confident with the applications/software they are using
• Resolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speech mikes and webcams

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QAs Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Days and shifts to be confirmed.