IT Support and Infrastructure Manager

D C S Manufacturing; Banbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturer in the UK is seeking an IT Support Manager to lead their IT support function. In this role, you will mentor and develop the support team, oversee daily operations, and enhance IT procedures and standards. The ideal candidate will have strong technical knowledge, leadership experience, and excellent problem-solving skills. This position offers core benefits such as a life assurance plan, a medical cash plan, and opportunities for professional growth.

Benefits

Annual salary

Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday for service

Staff Shop

Social & charity team events

Qualifications

• Proven experience managing and leading an IT support team.
• Strong background in IT service desk operations and user support.
• Excellent communication, organisational, and problem-solving skills.

Responsibilities

• Lead, mentor, and develop the IT Support team.
• Oversee day-to-day IT operations and resolve technical issues.
• Deliver a high-quality user-focused support service.
• Maintain and enhance IT procedures and technical standards.
• Manage the IT service desk for prompt customer responses.

Skills

IT service desk operations

Microsoft 365

Azure

Windows environments

Linux environments

Networking

Microsoft Endpoint Manager

Security frameworks

Problem-solving skills

Team leadership

Job description

At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty and Household products. We proudly partner with global FMCG power brands including Procter & Gamble, Unilever, Kenvue, PZ Cussons and SC Johnson, while also continuing to grow our portfolio with exciting names such as Whitworths and Danone.

With over 30 years of continuous growth, we remain a family-owned business built on people, passion and performance. Operating across two exceptional sites — our 26-acre Head Office and warehouse in Banbury and our state-of-the-art manufacturing facility in Redditch — we offer a dynamic, supportive environment where you can develop, thrive and make a real impact.

We’re now looking for an IT Support Manager to lead our IT support function and help shape the future of technology across DCS Group.

What You’ll Do

Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence.

Oversee day-to-day IT operations, ensuring effective resolution of technical issues.

Deliver a high-quality, user-focused support service, meeting SLAs and business expectations.

Maintain and enhance IT procedures, policies and technical standards.

Support deployment and optimisation of new systems, software and services.

Oversee core infrastructure including servers, networks, cloud platforms and data storage.

Manage the IT service desk to ensure prompt, customer-centric response.

Monitor vulnerabilities and work with external partners on remediation.

Contribute to IT strategy and continuous improvement initiatives.

Support long-term technology planning and governance alongside IT leadership.

What We’re Looking For

Proven experience managing and leading an IT support team.

Strong background in IT service desk operations and user support.

Good technical knowledge of Microsoft 365 and Azure.

Understanding of Windows & Linux environments, VMware, SQL and networking.

Hands-on experience with Microsoft Endpoint Manager and desktop support.

Familiarity with security frameworks such as Cyber Essentials and ISO27001.

Excellent communication, organisational and problem-solving skills.

Strong understanding of IT governance, risk management and continuity.

Ability to balance hands-on support with effective team leadership.

Proactive, engaging approach with genuine enthusiasm for technology and people development.

Core Benefits of Working for DCS Group

As a family business, we place great importance on the well-being and happiness of our staff and the benefits they enjoy:

Annual salary Life Assurance plan

Medical Cash Plan

Cycle to Work Scheme

Holiday Purchase Scheme

Additional holiday: +1 day for every 2 years of service

Staff Shop — with products from all the brands we work with

Social & charity team events

If you want to be part of our expanding company, which offers exciting opportunities for career progression, we would love to hear from you!