IT Support Analyst - onsite

NTT DATA; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent global technology services provider is seeking an IT Support Analyst for their Belfast client site. The role involves installation, maintenance, and troubleshooting of desktops and associated peripherals, ensuring customer satisfaction through effective communication and technical support. Candidates should have relevant certifications and experience with Windows operating systems. This position offers competitive salary and benefits.

Benefits

Comprehensive benefits package

Qualifications

• Proficient in troubleshooting and approving operational quality of systems.
• Experience in on-site installation and repair services.
• Ability to communicate technical matters effectively to customers.

Responsibilities

• Install, implement, maintain, and troubleshoot IT hardware.
• Serve as the technical liaison between the company and client.
• Ensure customer satisfaction by advising on product performance.

Skills

Troubleshooting desktop performance

Installation and maintenance of IT hardware

Strong customer interaction skills

Proficiency in Windows OS

Fluent in English

Education

A+ desktop certification or equivalent

Job description

Req ID: 332255

Competitive salary | UK/Northern Ireland: client site (Belfast)

NTT DATA is currently looking for an IT Support Analyst on client site in Belfast for our growing team in the UK.

Overview

Responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Key Skills

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop /notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system

Technical Skills

• Relevant experience or equivalent combination of education and work experience
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required
• Strong customer interaction skills
• Fluent in English, both spoken and written
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

Location

This role requires you to work fully on client site (Monday-Friday) in Belfast.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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