IT Support Analyst - MSP

Syscomm; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established Managed Service Provider in Coventry is looking for an IT Support Analyst to deliver exemplary support to diverse customers. This role entails technical issue ownership, proactive responses to IT challenges, and collaboration within a friendly team. Ideal candidates should be passionate about technology with a solid problem-solving mindset. This position offers opportunities for professional training and a competitive salary.

Benefits

Support with accreditations

Company pension

28 days holiday

Free onsite parking

Qualifications

• Enthusiastic and collaborative individual with a positive can-do attitude.
• Ability to work independently and solve complex problems.
• Sound academic background with passion for technology.

Responsibilities

• Engage with customers on various IT support issues.
• Provide technical support through different communication channels.
• Produce documentation according to ITIL standards.

Skills

Windows 10 / 11 configuration

Microsoft 365 End-User configuration

Network Principles

Analytical problem-solving

Excellent communication skills

Education

Sound academic background

Current or working towards IT accreditations

Tools

Windows Server

Active Directory

Firewall Configuration

Job description

Description

Are you an IT Support Analyst looking to develop your career in a fast-paced Managed Service Provider (MSP) that encourages professional training and development?

Are you a Self Starter with good hands on problem determination skills that enjoys working with a diverse range of Customers?

Do you strive to deliver the ‘Gold Standard’ in IT Support?

Opportunity

If so, we have a great opportunity, working as part of our friendly Support Desk team to provide a professional and responsive IT Support Service to our Customers.

Key Responsibilities

As part of our collaborative team, you engage with customers on a diverse range of systems, networks, communications and security issues, in an environment where we desire to develop our people’s skill and experience and their career progression within the company.

The role involves :

• Ownership of Technical Support issues raised through our Support Desk
• Communication with users via Support Portal, Telephone and email
• Supporting Customer Desktops, Servers, Firewalls, Cloud and Internet Services
• Providing a pro-active response to issues detected by Network and Security Monitoring
• Performing and Monitoring Anti Virus and Back Up routines
• Producing documentation in accordance with ITIL Standards
• Visits to Customers to provide on site Technical Support
• The role will involve occasional out of hours working as a part of a team rota.

About You

• You're enthusiastic and collaborative, with a positive can-do attitude keen to go the extra mile.
• You understand the importance (and value) of Customer satisfaction.
• Can work under your own initiative with an analytical approach to solve complex problems
• Articulate with excellent English written and verbal communication skills
• See challenges as an opportunity to learn and grow.
• Have a sound academic background and passion for technology
• Have or are working toward Systems, Networking or Security accreditations

Core Skills and Requirements :

• Windows 10 / 11 and Microsoft 365 End-User configuration
• Windows Server Infrastructure and Active Directory / Group Policy
• Server Virtualisation technologies
• Networking Principals
• Firewall, Security and VLAN Configuration
• Full UK driving license and your own car desirable

Desirable Knowledge and Skills :

Microsoft, Cisco, VMware, Veeam or FortiGate accreditation such as MCSA, CCNA, MCP

What we offer in Return

Our Culture

We believe that being part of our team is an exciting prospect within a fast-paced and busy organisation, with opportunities to gain experience working with a wide range of technologies.

We have a friendly supportive culture focused on growth and the delivery of quality to our customers, whilst encouraging everyone to seek opportunities for personal and business development, through mentoring, training and professional accreditations.

Our salaries are competitive, we offer benefits including support with accreditations, Syscomm broadband, company pension, 28 days holiday, regular social occasions, and free onsite parking.

If you have the passion and motivation to be the best, could this be the role for you!

Then Apply Today!

You must be eligible to work in the UK.

Your Experience / Background / Previous Roles May Include :

IT Helpdesk Technician, Technical Support Specialist, Desktop Support Technician, IT Service Desk Analyst, Systems Support Technician, IT Support Engineer, IT Operations Technician, User Support Specialist, IT Troubleshooter, IT Service Technician, Network Support Technician, IT Support Analyst. ; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator,

Please No Agencies

Syscomm are a successful IT Managed Services Provider with a long heritage of delivering an extensive range of leading edge technologies from our own Network and Data Centres. Supported and Administered by our team in our modern Coventry offices.

As a trusted IT Services Provider we enjoy long standing customer relationships, operating with leading technologies and IT methodology, to deliver continuous business critical technology end-to-end over our own network.

We create seamless IT environments where everything works together. Through our hexagon framework, proactive monitoring, and deep technical expertise, we deliver complete visibility and control across our Customer's entire IT infrastructure.

We love to hear from individuals who share our passion for solving complex IT challenges, combining technical aptitude with genuine curiosity and a drive to help deliver sevice excellence.

If you’re energised by learning new technologies, enjoy collaborating with a skilled team, and want to help organisations transform their IT, you’ll thrive here.

It's friendly, fast-paced and busy, with opportunities to gain experience working with a wide range of technologies!