IT Support Analyst - MSP

SysComm International; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established IT Managed Services Provider is seeking an IT Support Analyst to join their Coventry team. This role involves providing comprehensive IT support to diverse customers, managing technical issues, and ensuring customer satisfaction. Ideal candidates will have strong problem-solving skills, technical knowledge in systems and networks, and a desire to learn and grow. This is a friendly, fast-paced work environment with opportunities for professional development and training.

Benefits

Professional training and development

Collaborative team environment

Qualifications

• Strong troubleshooting and problem-solving skills.
• Enthusiastic and collaborative with a positive attitude.
• Excellent written and verbal communication skills.
• Ability to work independently and under pressure.
• Passion for technology and keen to learn.

Responsibilities

• Provide technical support via various communication channels.
• Handle ownership of technical issues raised by customers.
• Support customer environments including desktops and servers.
• Monitor and respond proactively to network and security issues.
• Document processes and solutions as per ITIL Standards.

Skills

Windows 10/11 configuration

Microsoft 365 configuration

Windows Server Infrastructure

Active Directory

Networking Principals

Firewall configuration

VLAN Configuration

Problem-solving

Customer satisfaction

English communication skills

Education

Sound academic background in technology

Tools

Microsoft accreditation

Cisco accreditation

VMware accreditation

Veeam accreditation

FortiGate accreditation

Job description

Description

Are you an IT Support Analyst looking to develop your career in a fast-paced Managed Service Provider (MSP) that encourages professional training and development?

Are you a Self Starter with good hands on problem determination skills that enjoys working with a diverse range of Customers?

Do you strive to deliver the Gold Standard in IT Support?

Opportunity

If so, we have a great opportunity, working as part of our friendly Support Desk team to provide a professional and responsive IT Support Service to our Customers.

Key Responsibilities

As part of our collaborative team, you engage with customers on a diverse range of systems, networks, communications and security issues, in an environment where we desire to develop our peoples skill and experience and their career progression within the company.

The Role Involves

• Ownership of Technical Support issues raised through our Support Desk
• Communication with users via Support Portal, Telephone and email
• Supporting Customer Desktops, Servers, Firewalls, Cloud and Internet Services
• Providing a pro‑active response to issues detected by Network and Security Monitoring
• Performing and Monitoring Anti Virus and Back Up routines
• Producing documentation in accordance with ITIL Standards
• Visits to Customers to provide on site Technical Support
• The role will involve occasional out of hours working as a part of a team rota.

About You

• Youre enthusiastic and collaborative, with a positive can‑do attitude keen to go the extra mile.
• You understand the importance (and value) of Customer satisfaction.
• Can work under your own initiative with an analytical approach to solve complex problems
• Articulate with excellent English written and verbal communication skills
• See challenges as an opportunity to learn and grow.
• Have a sound academic background and passion for technology
• Have or are working toward Systems, Networking or Security accreditations

Core Skills And Requirements

• Windows 10/11 and Microsoft 365 End‑User configuration
• Windows Server Infrastructure and Active Directory / Group Policy
• Server Virtualisation technologies
• Networking Principals
• Firewall, Security and VLAN Configuration
• Full UK driving licence and your own car desirable

Desirable Knowledge and Skills

Microsoft, Cisco, VMware, Veeam or FortiGate accreditation such as MCSA, CCNA, MCP

Then Apply Today!

You must be eligible to work in the UK.

Your Experience / Background / Previous Roles May Include

IT Helpdesk Technician, Technical Support Specialist, Desktop Support Technician, IT Service Desk Analyst, Systems Support Technician, IT Support Engineer, IT Operations Technician, User Support Specialist, IT Troubleshooter, IT Service Technician, Network Support Technician, IT Support Analyst. ; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator,

Please No Agencies

Please No Agencies

About Syscomm

Syscomm are a successful IT Managed Services Provider with a long heritage of delivering an extensive range of leading edge technologies from our own Network and Data Centres. Supported and Administered by our team in our modern Coventry offices. As a trusted IT Services Provider we enjoy long standing customer relationships, operating with leading technologies and IT methodology, to deliver continuous business critical technology end‑to‑end over our own network.

We create seamless IT environments where everything works together. Through our hexagon framework, proactive monitoring, and deep technical expertise, we deliver complete visibility and control across our Customer's entire IT infrastructure.

We love to hear from individuals who share our passion for solving complex IT challenges, combining technical aptitude with genuine curiosity and a drive to help deliver sevice excellence.

If youre energised by learning new technologies, enjoy collaborating with a skilled team, and want to help organisations transform their IT, youll thrive here.

It's friendly, fast‑paced and busy, with opportunities to gain experience working with a wide range of technologies!

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