IT Support Analyst — Frontline Tech for a Growing Firm

Napthens LLP; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A legal services firm in Preston is seeking an IT Support Analyst to join their Technical Support team. This role involves acting as the first point of contact for IT support, installing and maintaining hardware and software, diagnosing technical issues, and creating documentation. The ideal candidate has experience in IT support, strong knowledge of Windows and macOS, and excellent communication skills. Join a collaborative environment that values innovation and professional development.

Benefits

Competitive benefits

Opportunities for professional development

Qualifications

• Proven experience in IT support or similar customer-facing role.
• Excellent problem-solving and communication skills.
• Ability to create and maintain technical documentation.

Responsibilities

• Act as the first point of contact for IT support via phone and email.
• Install, configure, and maintain hardware and software.
• Diagnose and resolve technical issues promptly.

Skills

IT support experience

Knowledge of Windows 11

Knowledge of Windows Server

Knowledge of macOS

Proficiency in Microsoft 365

Problem-solving skills

Communication skills

Organisational skills

Education

CompTIA IT Tech+ or Fundamentals+

Job description

A legal services firm in Preston is seeking an IT Support Analyst to join their Technical Support team. This role involves acting as the first point of contact for IT support, installing and maintaining hardware and software, diagnosing technical issues, and creating documentation. The ideal candidate has experience in IT support, strong knowledge of Windows and macOS, and excellent communication skills. Join a collaborative environment that values innovation and professional development.