IT Support Analyst: 1st-Line Tech, Cross-Dept Impact

Onyx-Conseil; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. The role requires diagnosing technical issues, managing IT onboarding processes, and offering IT security training. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS. This position is office based, offering a salary range of £32K - £35K, with exposure to various IT projects and senior leaders.

Qualifications

• At least 3 years of experience in IT support.
• Proven ability to troubleshoot and support desktops/laptops.

Responsibilities

• Diagnose and resolve technical issues.
• Provide IT security education to users.
• Manage onboarding and offboarding IT processes.
• Develop and implement IT training policies.
• Set up and configure IT equipment.
• Manage IT procurement activities.

Skills

Windows and MacOS troubleshooting skills

Experience with Google Workspace and Office365

Networking troubleshooting

Analytical and Organisational skills

Ability to work under pressure

Proven experience in an IT-related support role

Ability to multi-task and work well in a multicultural team

Job description

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. The role requires diagnosing technical issues, managing IT onboarding processes, and offering IT security training. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS. This position is office based, offering a salary range of £32K - £35K, with exposure to various IT projects and senior leaders.