IT Support Analyst – 11303CA

Proactive.IT Appointments Limited; Coalville; On-site; GBP 27,000; Full time

Job summary

A tech recruitment agency is seeking a motivated 2nd Line IT Support Analyst to provide hands-on support in an office-based role. The ideal candidate will have experience in repairing hardware, providing IT support for Windows environments, and be skilled in troubleshooting. This position offers a salary of £27,000 per annum plus bonus, with standard hours of 40 per week and opportunities for personal development.

Qualifications

• Experience providing IT support in Windows environments.
• Desirable: Server support, ITIL experience, or SQL skills.

Responsibilities

• Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems.
• Diagnose and resolve hardware, software, and network issues.
• Configure and deploy laptops, desktops, and mobile devices.
• Maintain asset records and manage incidents through the ticketing system.
• Support IT infrastructure, telephony, and business applications.
• Assist with system improvements, user training, and project work.

Skills

Troubleshooting

Customer service

Communication

Education

GCSE-level education or equivalent

Tools

Active Directory

Networking basics

Job description

11303CA
£27k per year

2nd Line IT Support Analyst

£27,000 PA Salary + Bonus

40 Hours Per Week

Office Based Role

We are looking for a hands‑on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users.

Key Responsibilities

• Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems.
• Diagnose and resolve hardware, software, and network issues.
• Configure and deploy laptops, desktops, and mobile devices.
• Maintain asset records and manage incidents through the ticketing system.
• Support IT infrastructure, telephony, and business applications.
• Assist with system improvements, user training, and project work.

About You

• GCSE-level education (or equivalent) and a full UK driving licence.
• Experience providing IT support for Windows environments.
• Strong troubleshooting, communication, and customer service skills.
• Knowledge of Active Directory, networking basics, and hardware repair.
• (Desirable) Server support, ITIL experience, or SQL skills.

If you’re a motivated IT professional who enjoys problem-solving and variety, we’d love to hear from you.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

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