IT Support Analyst – 11275SR

Proactive.IT Appointments Limited; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology recruitment agency is seeking an experienced IT Support Technician based east of Stoke-on-Trent. The role focuses on providing hands-on IT support, maintaining hardware and software, and developing in-house applications. Candidates should have strong knowledge of Windows Server, network protocols, and experience with Office 365. Competitive salary up to £30,000, with 33 days annual leave and professional development opportunities are offered.

Benefits

Salary up to £30,000

33 days annual leave (including Bank Holidays)

Professional development and training support

Employee discount scheme

Qualifications

• Previous IT Technical Support experience essential.
• Strong understanding of Windows Server and Remote Desktop.
• Experience with network standards (AD, DNS, DHCP, VPN).
• Familiarity with Office 365 including VBA.

Responsibilities

• Provide day-to-day IT support to internal users.
• Maintain and support desktop and server hardware, printers, and phone systems.
• Manage user accounts and IT asset records.
• Support in-house applications (Excel, Access, Office 365).
• Monitor network hardware and protocols.

Skills

IT Technical Support experience

Windows Server knowledge

Network standards and protocols understanding

Office 365 experience

Tools

Symantec Endpoint Protection

SQL

Access

Job description

11275SR
£25k – 30k per year

IT Support Technician – Up to £30,000
Based east of Stoke-on-Trent (Staffordshire)
Full-time, on-site – Car and driving licence essential

Our client is looking for an experienced IT Support Technician to join their growing team and provide hands-on technical support across a busy manufacturing environment. This is a great opportunity for someone who enjoys problem-solving, working with a range of technologies, and delivering excellent customer service.

The Role
The successful candidate will provide day-to-day IT support to internal users, maintaining and troubleshooting hardware, software, and network systems. You’ll also assist in developing and supporting in-house applications, ensuring the smooth running of systems across the business.

Key Responsibilities

• Provide day-to-day IT support to internal users

• Maintain and support desktop and server hardware, printers, and phone systems

• Manage user accounts, software licences, and IT asset records

• Support and develop in-house applications (Excel, Access, Office 365)

• Monitor and maintain network hardware and protocols (Active Directory, Firewalls, VPN, etc.)

• Deliver excellent customer service and clear communication

Skills & Experience
Essential:

• Previous IT Technical Support experience

• Strong Windows Server and Remote Desktop knowledge

• Understanding of network standards and protocols (AD, DNS, DHCP, VPN, etc.)

• Experience with Office 365 (including VBA)

Desirable:

• Experience with Symantec Endpoint Protection, Mimecast, SQL, or Access

• Exposure to VB or iSeries

What’s on Offer

• Salary up to £30,000, depending on experience

• 33 days annual leave (including Bank Holidays)

• Professional development and training support

• Employee discount scheme

• Friendly, supportive on-site team

If you’re a proactive IT professional with a passion for problem-solving and a desire to grow your technical skills, we’d love to hear from you.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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