IT Support Analyst

Napthens LLP; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A legal services firm in Preston is seeking an IT Support Analyst to join their Technical Support team. This role involves acting as the first point of contact for IT support, installing and maintaining hardware and software, diagnosing technical issues, and creating documentation. The ideal candidate has experience in IT support, strong knowledge of Windows and macOS, and excellent communication skills. Join a collaborative environment that values innovation and professional development.

Benefits

Competitive benefits

Opportunities for professional development

Qualifications

• Proven experience in IT support or similar customer-facing role.
• Excellent problem-solving and communication skills.
• Ability to create and maintain technical documentation.

Responsibilities

• Act as the first point of contact for IT support via phone and email.
• Install, configure, and maintain hardware and software.
• Diagnose and resolve technical issues promptly.

Skills

IT support experience

Knowledge of Windows 11

Knowledge of Windows Server

Knowledge of macOS

Proficiency in Microsoft 365

Problem-solving skills

Communication skills

Organisational skills

Education

CompTIA IT Tech+ or Fundamentals+

Job description

IT Support Analyst

Location: Napthens LLP, 7 Winckley Square, Preston, PR1 3JD (with travel to other offices as required)
Hours: Full-time, Monday to Friday (35 hours per week), office-based
Reports to: Technical Support Team Leader

About Napthens
Napthens is a leading regional law firm, committed to delivering exceptional client service with honesty and integrity. We pride ourselves on our collaborative culture and values:

• We Understand
• We Collaborate
• We Excel

Join us and be part of a dynamic team that values innovation, growth, and excellence.

The Role

We are looking for an enthusiastic IT Support Analyst to join our Technical Support team. You will be the first point of contact for IT support across the organisation, providing timely assistance to colleagues and ensuring smooth operation of our IT systems.

Key Responsibilities:

• Act as the first point of contact for IT support via phone and email
• Install, configure, and maintain hardware and software
• Diagnose and resolve technical issues promptly
• Repair or replace faulty components
• Maintain accurate technical documentation
• Assist with IT projects and initiatives

What We’re Looking For

Essential:

• Proven experience in IT support or similar customer-facing role
• Strong knowledge of Windows 11, Windows Server, and macOS
• Proficiency in Microsoft 365 (including Outlook and Teams)
• Excellent problem-solving and communication skills
• Ability to create and maintain technical documentation

Desirable:

• CompTIA IT Tech+ or Fundamentals+
• Experience with VoIP telephony solutions

Personal Attributes:

• Enthusiastic and clear communicator
• Strong organisational skills
• Comfortable working under pressure
• Committed to continuous learning and staying up to date with technology

Why Join Us?
At Napthens, you’ll work in a supportive environment where your skills and ideas are valued. We offer competitive benefits and opportunities for professional development.

Apply Now:
If you’re ready to take the next step in your IT career, we’d love to hear from you!