IT Support Analyst

Frasers Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Greater London is seeking a dedicated IT Support professional to join their team at the London Head Office. This role entails resolving technical incidents, providing face-to-face IT assistance, and ensuring smooth operations across multiple locations. The ideal candidate will possess at least 1 year of relevant experience, along with COMPTIA A/N certifications. The position offers a full-time employment with an array of benefits aimed at promoting employee welfare and recognition.

Benefits

Free gym classes

Discounted club memberships

Employee wellbeing program

Qualifications

• Friendly, approachable and customer-focused attitude.
• Excellent communication skills with the ability to collaborate effectively at all levels.
• Experience providing face-to-face IT support.

Responsibilities

• Diagnosing and resolving IT issues efficiently while delivering exceptional service.
• Managing, configuring and preparing hardware and software installations.
• Maintaining and creating technical documentation to share with the team.

Skills

Problem-solving skills

Communication skills

Customer-focused attitude

Education

At least 1 year of experience in IT support

COMPTIA A / N or equivalent certifications

Tools

SQL query language

Windows desktop and server operating systems

Cisco networking systems

Virtualisation technologies (e.g. Hyper-V)

Job description

As the primary IT support professional at our London Head Office you’ll also extend your expertise to our other London locations. This hands‑on role involves providing face‑to‑face IT support, resolving technical incidents promptly via our ITSM tool and ensuring smooth IT operations.

Responsibilities

• Diagnosing and resolving IT issues efficiently while delivering exceptional service
• Managing, configuring and preparing hardware and software installations
• Maintaining and creating technical documentation to share with the team

This role is based at our London office Monday – Friday. Shifts are 9‑6 / 8‑5 on a rotational basis.

Qualifications

What We’re Looking For:

Essential Qualifications

• At least 1 year of experience in IT support
• COMPTIA A / N or equivalent certifications
• Strong problem‑solving skills with a proactive approach
• Excellent communication skills with the ability to collaborate effectively at all levels
• Friendly, approachable and customer‑focused attitude
• Experience providing face‑to‑face IT support

Desirable Skills (Training Provided)

• Hardware configuration and installation
• SQL query language
• , Group Policy, DNS and DHCP
• Cisco networking systems
• Windows desktop and server operating systems
• Virtualisation technologies (e.g. Hyper‑V)

If you’re passionate about delivering IT support excellence and growing your technical skills we would love to hear from you!

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues.

Reward Recognition and Opportunities

Frasers Champion – Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer‑nominated scheme where 8 winners receive double their pay for a month where they have shown outstanding ownership or relevance.

Frasers Festival – An event like no other! Our Frasers Festival celebrates Head Office and Retail Staff across the UK and Europe, featuring a MEGA brand village, guest speakers from the world’s biggest brands, evening entertainment and the ultimate Frasers Fearless Fitness Challenge.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions run by our CEO and leadership team. Employees can connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect – In order to build the planet’s most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees spend two days in one of our stores or the Warehouse to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team is on a mission to make our workforce the best and fittest on the planet. We run free gym classes, discounted club memberships and a wellbeing programme that supports physical, financial and mental health. The app is accessible for every employee and includes free training, nutrition and lifestyle advice.

Retail Trust – We know that it’s not just about physical health; mental wellness is equally important. All employees receive free access and support from the Retail Trust charity, which offers a 24‑hour wellbeing helpline, counseling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or not. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first‑stage pre‑recorded interview with the recruiter – this is behaviourally focused and centred around how you align with our Culture and Values. If successful you will then be invited to an on‑site interview with the team.

Remote Work: No

Employment Type: Full‑time

Key Skills: Baan, English Language, Ideas, Access, Games, Application Management

Experience: years

Vacancy: 1