IT Support Analyst

Rise Technical Recruitment; England; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A global manufacturing business is seeking an IT Service Analyst based in Macclesfield. You will provide IT support and troubleshooting, manage IT infrastructure, and collaborate with a global IT team to ensure excellent service across multiple sites. The ideal candidate has strong technical knowledge of Microsoft technologies and excellent problem-solving skills. The role offers a salary of £28,000 - £36,000 DOE with hybrid working options.

Benefits

Pension

Free Parking

Life Assurance

Qualifications

• Broad knowledge of Windows Server and Client operating systems.
• Strong understanding of Microsoft technologies and networking fundamentals.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Provide IT support and troubleshooting across multiple sites and users.
• Manage and monitor network and server infrastructure in the field.
• Collaborate with global IT teams to support over 4,000 users.

Skills

Technical knowledge of Microsoft technologies

Strong communication skills

Networking fundamentals

Problem-solving skills

Tools

Windows Server

Active Directory

Exchange

DNS

DHCP

Backup technologies

Job description

IT Service Analyst

Macclesfield
28,000 - 36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance

Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.

This company is an international leader in specialist manufacturing and engineering, operating across multiple sectors including aerospace, automotive, defence, energy, and medical. With facilities across the globe, they provide essential services to some of the world's most advanced industries and continue to invest in their technology and people.

In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a global IT team, supporting thousands of users and ensuring a world-class service across multiple sites.

The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills.

The Role:

• Provide IT support and troubleshooting across multiple sites and users
• Resolve incidents and service requests in line with ITIL-based processes and SLAs
• Manage and monitor network and server infrastructure in the field
• Contribute to IT projects including upgrades and service improvement initiatives
• Represent Group IT and deliver world-class customer service
• Collaborate with global IT teams to support over 4,000 users

The Person:

• Broad knowledge of Windows Server and Client operating systems
• Strong understanding of Microsoft technologies: Active Directory, Group Policy, DNS, DHCP, Exchange, and NTFS
• Familiarity with networking fundamentals (LAN, WAN, switches) and anti-virus software
• Experience with backup technologies and data protection best practices
• Excellent communication, analytical, and problem-solving skills
• Able to work independently and as part of a team in a fast-paced environment
• Willingness to travel occasionally (UK and abroad) for site visits or projects