IT Support Analyst

Tria; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT service provider is seeking a proactive 1st Line IT Support Analyst in Southampton. The role involves providing front-line technical support and managing IT queries for users across multiple sites. Candidates should possess a solid understanding of IT systems, experience with Windows OS, and strong problem-solving skills. An organized and adaptable approach is essential for success in this hands-on position.

Qualifications

• Solid understanding of IT systems and troubleshooting.
• Experience supporting Windows OS and basic networking.
• Strong communication and problem-solving skills.
• A professional, organised, and adaptable approach.

Responsibilities

• Act as the first point of contact for IT queries.
• Log and track support tickets.
• Troubleshoot issues across Windows environments.
• Assist with user account management.

Skills

IT systems troubleshooting

Supporting Windows OS

Strong communication

Problem-solving

Job description

IT Support Analyst - 1st Line Support

Circa 25,000 - 30,000+ • Southampton

We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications.

Key Responsibilities

• Act as the first point of contact for IT queries via phone and remote support
• Log and track support tickets, ensuring timely resolution and clear communication
• Troubleshoot issues across Windows environments, networks, email, and telecoms
• Assist with user account management and basic system administration
• Escalate complex issues to senior team members or third-party providers

What You'll Need

• Solid understanding of IT systems and troubleshooting
• Experience supporting Windows OS and basic networking
• Strong communication and problem-solving skills
• A professional, organised, and adaptable approach

If this role sounds of interest, please apply today!