IT Support Analyst

Sweco; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

Sweco is seeking an IT Support Analyst to provide regional on-site and remote IT support across UK offices from our Edinburgh base. The role involves coordinating with the IT team, maintaining hardware/software, and contributing to ongoing IT projects.

Initially office-based five days a week, with potential for later hybrid working as needed. You will log incidents, support Exchange/Active Directory, and assist with engineering software like AutoCAD, while delivering strong customer service and

Qualifications

• Previous experience in an IT support role.
• Excellent communication and customer service skills.
• Strong creative problem-solving abilities.
• Experience using ServiceNow or a similar service management tool.
• Experience supporting Microsoft Windows environments, including Exchange and Active Directory.
• Experience supporting engineering software, particularly AutoCAD.

Responsibilities

• Providing software, hardware and network support.
• Supporting desktop and laptop provisioning, configuration and deployment.
• Managing IT stock, equipment and inventory.
• Providing remote support to colleagues in other UK offices.
• Supporting Exchange and Active Directory administration.
• Logging, managing and resolving incidents and service requests.
• Ensuring IT policies, procedures and working instructions are followed.
• Supporting change control and other IT service management best practices.
• Contributing to UK and Group IT projects.
• Working with the wider UK IT team and European Corporate IT team.

Skills

IT support experience

Communication skills

Customer service

Problem solving

Team collaboration

Proactive learner

Windows environments

Networking basics

Structured cabling knowledge

Active Directory / Exchange knowledge

Tools

ServiceNow

AutoCAD

Windows Server

Job description

Become part of our society

We’re looking for a talented and motivated IT Support Analyst to join our team in Edinburgh.

Due to the nature of this role, you’ll initially be required to work in the office five days a week. Hybrid working may be available later, depending on business and team requirements.

About The Role

As an IT Support Analyst, you’ll provide regional on-site and remote IT support to Sweco colleagues. You’ll work closely with the wider IT team to deliver an effective, customer-focused service across our UK offices.

Your Responsibilities Will Include

• Providing software, hardware and network support
• Supporting desktop and laptop provision, configuration and deployment
• Managing IT stock, equipment and inventory
• Providing remote support to colleagues in other UK offices
• Supporting Exchange and Active Directory administration
• Logging, managing and resolving incidents and service requests
• Ensuring IT policies, procedures and working instructions are followed
• Supporting change control and other IT service management best practices
• Contributing to UK and Group IT projects
• Working with the wider UK IT team and European Corporate IT team

This is a varied role offering the opportunity to broaden your technical experience and contribute to projects that support Sweco’s wider business.

About You

To be successful in this role, you’ll have:

• Previous experience in an IT support role
• Excellent communication and customer service skills
• Strong creative problem-solving abilities
• Experience using ServiceNow or a similar service management tool
• Experience supporting Microsoft Windows environments
• General network support and troubleshooting skills
• Knowledge of structured cabling support
• Familiarity with Windows Server, Exchange and Active Directory
• Experience supporting engineering software, particularly AutoCAD
• The ability to work collaboratively while managing tasks independently
• A proactive approach and a willingness to learn

What’s in it for you?

Working at Sweco you’ll experience an inclusive, friendly and flexible working environment where colleagues are encouraged to grow and develop. A meaningful job where you’ll help to transform society by being a trusted consultant to our clients.

Employee Benefits

• Competitive pension contribution
• Life Assurance
• Private Medical Insurance
• Discretionary Annual Bonus Scheme
• Payment of two relevant professional subscriptions
• 25 days holiday plus bank holidays (with the option to purchase up to 5 additional days per year)
• Cycle2Work Scheme
• Employee Assistance Programme (wellbeing, mental health, financial and work advice)
• Employee discounts via Sweco Benefit Select (Faircare)
• Salary Sacrifice Electric Vehicle Scheme
• We plant a tree for all new starters!

About Us

Transforming society together, we're planning and designing sustainable communities and cities of the future.

Solving the great societal challenges of our time is more relevant, demanding and inspiring than ever before. At Sweco, we bring together experts with different perspectives and skills to develop solutions that address the challenges of urbanisation, harness the positive power of digitalisation and make societies more sustainable.

We offer our clients a combination of global expertise and local presence, adapted to their business and reality. Our ambition is to be our clients’ most relevant partner, working together to help them solve their challenges, today and into the future.

Sweco is committed to enabling all its colleagues to achieve a great balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning or other interests. We offer flexible start and finish times, part time and hybrid working options so that you can flex your hours around your day to day needs.

Equality, Diversity & Inclusion

It’s important to us that that all our colleagues thrive at work - we strive to have a friendly and inclusive culture which respects the contribution individuals can bring to Sweco. We aim to promote equality, inclusivity and diversity for everyone.

Here at Sweco we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity.

We have signed the Armed Forces Covenant to ensure those who serve or have served, and their families, are treated fairly. To find out more The Armed Forces Covenant - Our Commitments | Sweco UK .

We are an accredited Real Living Wage Employer which reflects our commitment to fair pay and support for all colleagues.

We are also proud to be a Disability Confident Committed employer, and will interview applicants covered by the Equality Act 2010 that opt into the guaranteed interview scheme on the application form and meet the minimum criteria for the role.

If I have a disability, can I get help (e.g. “reasonable adjustments”) with the application process?

If you’re an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use the online application system and need an alternative method for applying, please contact [e-mail] for assistance.

In order to address your request the following information is needed:

• Name
• The best method for contacting you (Phone or email)
• The position title
• Requisition/vacancy number

Upon receipt of this information, we’ll respond to you promptly to obtain more information about your request.

Please note: we reserve the right to close vacancies before the advertised closing date.